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Member Services and Call Center Operations

Open

State & Local

Response Deadline12/17/2026, 04:00:00 PM CST

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Member Services and Call Center Operations supports prime contractors managing dental insurance projects for the City of Houston. The selected provider will be responsible for operating call centers and managing high-volume member inquiries to ensure effective customer support and communication. Key deliverables include the distribution of standardized member communication packages and the overall delivery of member support services. Interested parties should note the response deadline of December 17, 2026, for this opportunity categorized under NAICS code 621210.

General Info

Subcontract for City of Houston dental insurance call center and member support services.

Agency

Texas → City of Houston

NAICS

621210 - Offices of Dentists

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP-2026-0019.

The full solicitation package (19 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Voluntary Dental Insurance Program DPPO

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedNov 6

subcontract

Response DeadlineDec 17

Submission deadline

Response Deadline

12/17/2026, 04:00:00 PM CSTin about 1 month

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Organization & Contact Information

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AgencyTexas → City of Houston

ContactsNo contacts available

OfficeN/A

Organization / AgencyTexas → City of Houston

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides customer support and communication services for prime contractors on City of Houston dental insurance projects. Operates call centers, manages member communications, and distributes standardized member communication packages. Handles high-volume member inquiries. Delivers member support services and distributed communication materials.

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