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This Government Contract opportunity from New York was posted on May 30, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Member Services & Customer Support

Closed
State & Local

Contract Overview

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The contract seeks a subcontractor to deliver multilingual member support services through call center operations, a mobile application, and online portals, with an emphasis on dedicated account management to ensure consistent and personalized service. The work is designed to assist members of the City of Buffalo’s programs in multiple languages, requiring the contractor to maintain high standards of accessibility, responsiveness, and cultural competence across all digital and telephonic channels. The subcontractor will be responsible for managing customer interactions, resolving inquiries, and maintaining the integrity of member data through secure, reliable systems. This opportunity is posted by the City of Buffalo under NAICS code 811211, which corresponds to consumer electronics and appliance repair, though the nature of the service suggests a broader scope focused on customer support operations. The bid response deadline is June 27, 2025, and the solicitation is open for subcontractors seeking to partner with the city’s existing infrastructure. While no set-aside provisions are specified, the place of performance and agency details indicate the services must align with local government operational requirements and standards, though specific location details for performance are not provided. Interested parties must review the official posting on the City of Buffalo’s bids portal for full requirements and submission guidelines.

General Info

Subcontractor to provide multilingual member support via call center, app, and portals for City of Buffalo programs.

Documents

This scope was carved out of 1014.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Pharmacy Benefit Management Services

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyNew York → City of Buffalo
ContactsNo contacts available
OfficeN/A
Organization / AgencyNew York → City of Buffalo
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide multilingual member support via call center, mobile app, and online portals with dedicated account management.

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Posted before this notice, open and closed

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Miguel
Hillary
Keith Deutsch
Christine

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