Monitoring Software

This contract secures one year of monitoring software and Operations and Maintenance (O&M) support for the U.S. Immigration and Customs Enforcement (ICE) network environment under a Firm Fixed Price delivery order issued through the NASA SEWP V indefinite delivery, indefinite quantity (IDIQ) contract vehicle. The primary objective is to ensure real-time visibility into ICE’s critical infrastructure, enabling proactive monitoring, automated alerts, performance analytics, and fault detection to maintain the reliability and security of immigration databases and law enforcement systems. The procurement is justified as a sole-source award under FAR 16.507-7 due to the unique capabilities of the Entity software, which includes proprietary features such as Automate Operation and Application Path Analysis that are essential for reducing mean time to repair and cannot be replicated by competing products. Performance is required to occur remotely from Chandler, Arizona, with services delivered to support ICE’s secure network environment and comply with federal cybersecurity standards. The contract is funded under Fiscal Year 2026 operations through the Department of Homeland Security, with no specific dollar amount disclosed, but it is confirmed to exceed $40,000. The vendor, Park Place Technologies, will provide software licensing and ongoing support, with no physical delivery or packaging requirements due to the digital nature of the service. There are no defined inspection or acceptance criteria beyond operational compliance, and no evaluation factors, weighting, or scoring methodology are formally outlined, though technical capability is the core basis for award. The solicitation number is JA260117, and the point of contact is Maxine D. Edwards of the DHS Information Technology Division in Washington, DC.