Ongoing Technical Support & Platform Maintenance

The contract entails providing Tier 2 and Tier 3 technical support, along with performance monitoring, patching, and minor configuration updates to maintain the Collibra platform in alignment with Department of Homeland Security and federal standards. The focus is on ensuring the platform’s security, privacy, and data integrity through continuous technical maintenance and support activities. This ongoing support contract addresses critical aspects of platform management to uphold compliance and operational efficiency. The work will be performed primarily in Washington, D.C., around the 20536 zip code, under the Information Technology Division of the Department of Homeland Security. The contract is categorized under NAICS code 541519, which pertains to other computer-related services, emphasizing the specialized technical nature of the tasks involved. This subcontract opportunity reflects a commitment to maintaining high standards in IT infrastructure critical to federal operations.