User Training & Change Management

This contract, titled "User Training & Change Management," involves the development and delivery of specialized training programs targeted at data stewards, IT staff, and compliance officers within the Department of Homeland Security. The contract emphasizes role-based training designed to enhance the skills and knowledge of these key personnel, ensuring effective use and management of relevant platforms. Additionally, it includes leading change management initiatives aimed at promoting broad platform adoption across Immigration and Customs Enforcement (ICE). The contract is classified under NAICS code 611430, indicating its alignment with professional and management development training services. It is structured as a subcontract and managed by the Information Technology Division of the Department of Homeland Security, with work performed primarily in Washington, DC, ZIP code 20536. The focus on both instructional delivery and change management highlights the contract's dual objective to not only educate but also facilitate organizational transition and user acceptance of new technologies or systems.