Organizational Development Training

WSSC Water currently offers a comprehensive portfolio of professional development, leadership development, and technical (computer software) training programs designed to support employee growth and organizational effectiveness. Training is delivered through a flexible, blended approach that includes both in-person and virtual instructor-led sessions. Courses are scheduled on an as-needed basis, aligned with organizational priorities and workforce demand. The majority of in-person training is conducted at WSSC Water facilities, with primary delivery occurring at the RGH Support Center in Laurel, Maryland. Training sessions vary in duration depending on course content and organizational needs. Offerings range from short, one-hour "just-in-time" sessions to half-day and full-day workshops. Most sessions are scheduled during standard business hours (8:00 a.m. – 5:00 p.m.). WSSC Water typically plans and schedules training offerings on a rolling basis, ranging from one month to six months in advance. While there is an established catalog of training topics, the program remains dynamic, with new courses and content areas regularly introduced in response to evolving workforce needs and organizational priorities. Instruction is delivered by a combination of qualified internal trainers and external vendors. External providers are carefully vetted and selected in collaboration with subject matter experts (SMEs) across the organization to ensure content relevance, quality, and alignment with industry best practices. WSSC Water's current and past training offerings span a wide range of competencies, including but not limited to: Professional Development Business Writing (including Advanced and Manager-focused) Communication Skills for the Workplace Workplace Communication & Strategic Communication Public Speaking & Presentation Skills Customer Service Excellence Professionalism, Business Etiquette, and Ethics Time Management, Personal Productivity, and Workload Management Stress Management and Emotional Intelligence Financial Fitness Essential Workplace Skills and Career Success Strategies Conflict Resolution and Mediation Difficult Conversations and Non-Defensive Communication Active Listening and Assertiveness Workplace Civility and Respect Diversity, Equity & Inclusion (DEI) and Cultural Competency Anti-Discrimination and Harassment Prevention Building Inclusive and High-Performing Teams Critical Thinking and Problem Solving Creative Thinking and Innovation Strategic Thinking and Planning Decision Making and Change Management Managing Organizational Change and Uncertainty Career Planning and Career Management Employee Motivation and Engagement Upskilling and Reskilling Initiatives Followership and Leadership Readiness Developing High-Potential Employees Leadership Development Leadership Development (emerging, mid-level, and advanced leaders) Supervisory and Management Skills Coaching and Mentoring Performance Management & Effective Performance Reviews Giving Feedback and Delivering Constructive Criticism Leading with Integrity and Accountability Executive Presence and Influence Team Building and Organizational Effectiveness Talent Management and Employee Development Managing Up and Leading Where You Are Technical & Digital Skills Digital Technology Training Computer Software and Systems Training (as needed based on organizational tools and platforms) Project Management Essentials