This Solicitation opportunity from New York was posted on September 26, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Multilingual Voice Menu System

Closed

2127042State & Local

Submission Closed10/23/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 812990

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Solicitation # 232383

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AI Contract Overview

The solicitation titled "Multilingual Voice Menu System" issued by the NYS Office of Mental Health seeks proposals from qualified entities to provide a comprehensive multilingual voice menu system across all OMH locations in New York State. The contract is set for a duration of five years, with an estimated value ranging between $500,000 and $2,000,000. Interested bidders must submit their proposals by 3:00 PM ET on October 23, 2025, with late submissions not accepted. Questions regarding the solicitation are due by October 9, 2025, and responses will be provided by October 16, 2025, with updates posted on the Contract Reporter website. The procurement process is governed by the New York State Finance Law Sections 139-j and 139-k, restricting communication to a designated contact person, Scott Ragone, during the entire solicitation period. The project does not qualify as a Service-Disabled Veteran-Owned Set Aside but encourages minority and women-owned subcontracting efforts, with goals of 16% and 14%, respectively. The contract aims to serve all counties in New York State and involves entities with prior experience similar to this procurement, such as Language Line Services Inc.

General Info

Agency

New York → NYS Office of Mental Health

NAICS

812990 - All Other Personal Services

Place of Performance

NY, USA

Set-Aside

NONE

Documents

Attachment F - Budget Inputs

specifications

High

C102595 - NYS Office of Mental Health Multilingual Voice Menu System Contract

contract-document

High

RFP 24-215 Library of Attachments

supporting-documents

High

RFP 24-215: Multilingual Voice Menu System

rfp

High

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

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Timeline

PhaseClosed

PostedSep 26

Solicitation

Response DeadlineOct 23

Deadline has passed

Submission Closed

10/23/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyNew York → NYS Office of Mental Health

Contacts1 person available

OfficeN/A

Organization / AgencyNew York → NYS Office of Mental Health

Office AddressN/A

Contacts

Scott RagoneContract Management Specialist 1

contact@example.gov

+1 (555) 000-0000

Full Description

Questions regarding this solicitation are due per the instructions in the RFP by 3:00 PM ET, Thursday October 9th, 2025. Questions will be accumulated by OMH and responses will be sent to potential bidders by Thursday, October 16th, 2025. The Q&A will also be posted to the contract reporter. Proposals are due no later than 3:00 PM ET, Thursday October 23rd, 2025. No late bids will be accepted. Please check the Contract Reporter website frequently for updates. Any documentation regarding this procurement will be posted. Pursuant to the New York State Finance Law Sections 139-j and 139-k, the Procurement Lobbying Act applies to this solicitation. Only the designated, sole point of contact listed below should be contacted during the restricted period of communication. The restricted period begins with the publication of the ad in the New York State Contract Reporter and will end with the approval by the New York State Office of the State Comptroller of this contractual agreement. Service-Disabled Veteran-Owned Set Aside: No Minority Owned Sub-Contracting Goal: 16% Women Owned Sub-Contracting Goal: 14% Service-Disabled Veteran-Owned Business Contracting Goal: 0% Disadvantaged Owned Sub-Contracting Goal: 0% Due date:10/23/2025 3:00 PM Contract term: 5 years County(ies): All NYS counties Location: All OMH locations in attached documents Business entities awarded an identical or substantially similar procurement contract within the past five years: Language Line Services Inc