National Elder Fraud Hotline for the USDOJ Office of Justice Programs, Office for Victims of Crime

US DEPARTMENT OF JUSTICE OFFICE OF JUSTICE PROGRAMS (OJP) OFFICE FOR VICTIMS OF CRIME (OVC) NATIONAL ELDER FRAUD HOTLINE (NEFH) This Request for Information (RFI) is being released pursuant to the Federal Acquisition Regulations (FAR) Part 10 Market Research. The information collected through the process is considered to be market research as described by FAR 2.101 and in accordance with FAR 10.002. This is NOT a Request for Proposals (RFP), and nothing shall be construed herein or through the Sources Sought process to commit or obligate the Government to further action. In addition, vendors responding to this RFI shall bear all risks and expenses of any resources used to provide the requested information. The submission of capability information in response to this market survey is purely voluntary. The Department of Justice (DOJ), the Office of Justice Programs (OJP) is issuing this RFI to identify qualified and responsible small business vendors (e.g., 8(a); Service-Disabled Veteran Owned Small Business; Historically Underutilized Business Zone (HUBZone) Small Business; Small Disadvantaged Business; Veteran-Owned Small Business, Women-Owned Small Business and Economically Disadvantaged Women-Owned Small Business) having an interest in and possessing the resources and expertise to provide support for the Office for Victims of Crime (OVC) and assist in the execution of transitioning, providing training and manpower for, and marketing of the Department of Justice's National Elder Fraud Hotline (NEFH). The applicable North American Industry Classification System (NAICS) code assigned to these proposed services is 541611. The anticipated contract type is Time & Material. The anticipated period of performance is a base year plus four (4) option years commencing September 30, 2022. The anticipated place of performance will include some on-site work at OVC at 810 7th Street NW, Washington DC 20001, as well as the Contractor's site. Background The Office for Victims of Crime (OVC) established the NEFH in March 2020 to help combat fraud against older Americans and provide services to victims. In this task, OVC intends to enhance its service capabilities that will help ensure support for older victims (60 and older) of financial fraud and exploitation through the hotline. The goal of this effort is to ensure that a national elder fraud telephone hotline is able to provide support to older victims of financial fraud and exploitation, offer useful resources, warm hand-off referrals so as to offer guidance and assistance in helping victims report fraud (through existing in-take forms) to the various federal investigative agencies handling elder financial fraud and to help older fraud victims with referrals to local and state programs where appropriate. Additionally, the services provided by the trauma-informed and victim-centered hotline will help ensure reports of elder fraud/financial exploitation are directed to OVC's federal partners (where appropriate), helping increase reporting and the likelihood of recovering losses. Finally, the services provided will add value to OVC's existing national program portfolio but also for the Department of Justice (DOJ's) Elder Justice Initiative, Consumer Protection Branch, FBI's Internet Crime Complaint Center and Recovery Asset Team, as well as the Federal Trade Commission's Consumer Sentinel Network, and other federal agencies in this programmatic area. Key federal and non-federal stakeholders will also benefit from data stemming from this capability as well as referrals made as a result of case managers helping victims make reports of financial fraud/exploitation as appropriate. Examples of key federal stakeholders include DOJ's Elder Justice Initiative and Consumer Protection Branch, FBI's IC3 and Recovery Asset Team (RAT), Federal Trade Commission's Consumer Sentinel Network (CSN), United Postal Inspection Service's Tele-Victim Services, Adult Protective Services, Consumer Financial Protection Bureau (CFPB), and other federal entities. Scope The role of the prospective contractor would be to bring the appropriate blend of knowledge, experience, and abilities to provide elder financial fraud/exploitation hotline services. To achieve the intended operating results, the prospective contractor would need to successfully perform the work outlined in this RFI and demonstrate an understanding and appreciation of OVC's strategic goal for this task. The prospective contractor is encouraged to be creative and innovative in its recommendations to implement the overall task. Modifications in tasks should be anticipated as hotline services evolve, needs assessments are conducted and key stakeholders are regularly consulted. The prospective contractor would conduct marketing and develop presentation materials in coordination with DOJ's outreach efforts to promote use of and value of the hotline. The prospective contractor should expect to ensure seamless transfer of existing hotline services, and coordination from current contractor within 3 months of issuance of the Service Contract with no interruption in services. Respondents to this RFI shall provide the following information: a) Vendor background summary including, contractor name, address, DUNS, point of contact information, email, phone, website address, small business designation, and any GSA schedule number. b) Tailored capability statements addressing the particulars of this effort, with appropriate documentation supporting claims of organizational and staff capability. If subcontracting or teaming is anticipated in order to deliver technical capability, organizations should address the administrative and management structure of such arrangements. c) Past Performance - Provide a list of previous contracts where similar services were provided. Provide customer/Government Agency contact information where these services were provided including: contact name and organization, telephone number, and email address. The Government will evaluate market information to ascertain potential market capacity to provide services consistent in scope with what is described in this notice and otherwise anticipated. Telephone inquiries will not be accepted or acknowledged, and no feedback or evaluations will be provided to companies regarding their submissions. Interested vendors should monitor a government point of entry site for further information. Submission Instructions: Interested small business vendors who consider themselves qualified to perform the above-listed services are invited to submit a response to this RFI Notice by Friday, March 25, 2022 at 1:00PM Eastern Time. All responses under this RFI Notice must be emailed to contact@example.gov.