National Flood Insurance Program (NFIP) Agents and Adjusters Certification Services

The contract supports certification services for stakeholders involved in the National Flood Insurance Program, including insurance agents, adjusters, and NFIP insurance participants. It encompasses holistic portfolio management and reporting for the NFIP Training Program, ensuring effective oversight of all training assets and delivering comprehensive performance insights. The scope includes the development of new training materials and the updates to existing ones, covering both synchronous and asynchronous learning formats to accommodate diverse educational needs and accessibility requirements. Training content is specifically tailored to educate stakeholders on NFIP policies, procedures, and compliance standards to enhance operational effectiveness across the program. The contractor is responsible for hosting, publishing, and presenting NFIP-specific training initiatives, as well as managing the end-to-end delivery of these educational programs. This includes ensuring seamless access to learning resources, maintaining platform functionality, and providing ongoing support for training administration. The work is performed in Washington, District of Columbia, under the Federal Emergency Management Agency, part of the Department of Homeland Security, and is designated for Women-Owned Small Business set-aside under NAICS code 611430. Point of contact for program inquiries is Kaitlin Norris, with Mary Klock serving as the Small Business Specialist for coordination and support.