National Implementation of MA and PDP CAHPS Surveys Re-compete

The Centers for Medicare and Medicaid Services is forecasting a re-compete contract for the national implementation of Medicare Advantage and Prescription Drug Plan CAHPS surveys, aiming to secure a vendor to manage the full lifecycle of these critical patient experience data collection efforts. The effort, classified under NAICS code 541611 for Management Consulting Services, will involve designing, fielding, analyzing, and reporting on surveys that measure beneficiary satisfaction with MA and PDP plans across the country, ensuring compliance with CMS quality measurement standards and federal reporting requirements. The contract will require robust survey methodologies, secure data handling, multilingual outreach capabilities, and the capacity to deliver timely, accurate, and actionable insights to support program improvement and transparency initiatives. Lauren Fuentes is listed as the program point of contact, with Malissa Shin serving as the contracting officer, reachable via email for inquiries. The forecast was posted on May 25, 2026, and though no solicitation number has been issued yet, interested vendors should prepare for a competitive procurement process that will likely emphasize expertise in healthcare survey administration, large-scale data operations, and experience with federal healthcare programs. While the place of performance and set-aside status are not specified, the work is expected to be performed nationwide with potential remote or hybrid execution models. Vendors should anticipate stringent requirements for data privacy, survey response rates, and adherence to CMS guidelines, with the goal of delivering reliable, standardized metrics essential for beneficiary choice and plan accountability.