NATO Business Opportunity: Custodial Services

Headquarters Supreme Allied Commander Transformation (HQ SACT) intends to issue a Request for Proposal (RFP) to establish a contract for the provision of custodial services in support of HQ SACT and other eligible U.S. based NATO entities.

U.S. prime contractors must 1) maintain a professionally active facility within the United States, 2) be approved for participation in NATO Competitive Procurement (NCP), 3) be issued a Declaration of Eligibility (DOE) by the U.S. Government, and 4) have performed similar contracts within the last three years, substantially similar in scope to the requirement described in the solicitation.

In addition, contractor personnel performing services or providing delivery under the contract must be citizens of a NATO nation and have appropriate professional training and experience. Contractor companies must be eligible to conduct work on a U.S. military facility without base escort (DBIDs).

The reference for the RFP is RFP-ACT-SACT-26-62 and all correspondence regarding the RFP should include this reference.  

Type of Contract: Firm Fixed Price/Fixed Fee Service Contract

Partial Bidding is not authorized.

Period of Performance: Base Period: 01 January - 31 December 2027 with four potential 12-month option periods; 01 January – 31 December 2028, 01 January – 31 December 2029, 01 January – 31 December 2030, 01 January – 31 December 2031.

SUMMARY OF REQUIREMENT

HQ SACT requires services which provide all management, supervision, labor, cleaning instrument materials, supplies (i.e. hand soap, paper towels, toilet paper, and cleaning disinfectants), and equipment necessary to perform comprehensive custodial services for facilities totaling approximately 250,000 square feet.

Custodial services shall be performed by qualified, trained personnel on a full-time basis, five (5) days per week, in accordance with an approved schedule to ensure facilities are maintained in a clean, sanitary, safe, and orderly condition. Routine services shall include, but are not limited to, cleaning and sanitizing restrooms, offices, conference rooms, common areas, floors, and other interior spaces; high and low dusting, vacuuming carpet, mopping and sanitizing floors; trash and recycling removal; and replenishment of consumable supplies.

Custodial services shall also include periodic and project-based services, which may be required outside of normal working hours, including but not limited to floor care (stripping, waxing, sealing, and buffing), carpet and upholstery cleaning, window cleaning, and other deep-cleaning services necessary to maintain facility appearance and hygiene standards.

The shall be perfomed in strict compliance with all applicable Federal, State, and local regulations, as well as HQ SACT-specific policies and procedures.The work shall be performed in a manner that minimizes disruption to daily operations. Adequate staffing levels, quality control procedures, and responsiveness to service requests shall be maintained in accordance with contract specifications

BECOMING ELIGIBLE TO BID    

NCP requires that the U.S. Government issue a DOE on behalf of potential U.S. prime contractors interested in this contract. Before the U.S. Government can do so, however, the U.S. Government must approve the U.S. firm for participation in NCP.  U.S. firms are approved for NCP on a facility-by-facility basis. 

The U.S. NCP application is a one-time application.  The application requires supporting documentation in the form of 1) a company resume indicating contracts completed as a prime contractor and 2) an annual report or set of financial documents indicating compilation, review, or audit by an independent CPA.

U.S. firms can download a copy of the U.S. NCP application from the following website:

https://www.bis.gov/about-bis/bis-leadership-and-offices/SIES/business-opportunities-nato 

The Department of Commerce (DOC) is the U.S. Government agency that approves NCP applications. Please submit to the email address provided your application and supporting documentation (as attachments). If your firm is interested in a specific NCP project at this time, please also include the following in the text of your email:

- the title and/or solicitation number of the contract
- the name/phone/email of the company point of contact for the bid documents

After approval of your one-time NCP application, DOC will then know to follow up by issuing a DOE for the contract.  DOC will transmit the DOE to the NATO contracting agency.  

IMPORTANT DATES

U.S. firms should request a DOE (and, for U.S. firms new to NCP, submit the one-time NCP application): 25 June 2026

HQ SACT issues RFP (planned): 01 July 2026

Bid closing (planned): 31 August 2026

Contract award (anticipated): September 2026