NCA Customer Satisfaction Surveys 2026

This contract involves the production and mailing of approximately 279,462 survey pieces divided into two independent cohorts, each consisting of four waves of mailings. The first cohort targets three recipient types and includes mailings in both English and Spanish, while the second cohort targets four recipient types, also in both languages. The mailings are of multiple items and sizes, with a quality level designated as Level 3, indicating a high standard of presentation and production. The project is scheduled for the 2026 calendar year and is managed by the Customer Services office in Washington, DC. The solicitation was posted on August 26, 2025, with a response deadline of August 29, 2025. The contract is a combined type with no set-aside restrictions, and it falls under the NAICS code 323111, which pertains to commercial printing. Key contacts for the project include Christopher Duncan and Antonio Mozie, both reachable via email and phone. The contract aims to support customer satisfaction surveys, ensuring comprehensive outreach across different recipient groups in both English and Spanish, with a focus on quality and timely execution.