Network Support Services

The City of Rochester Hills, Michigan, issued a solicitation for comprehensive network support services under RFP-RH-25-061, aiming to establish a three-year managed service contract with options to extend for two additional years. The project involves providing subscription-based, end-to-end management, maintenance, security, and support of the city's core IT infrastructure, including hardware, software, and cloud systems. Proposals are evaluated based on technical qualifications, methodology, support capabilities, and cost, with emphasis on quality and capability over price. The contract value is estimated between 500,000 and 2 million dollars, with detailed pricing required for each managed service module, initial startup activities, and ad-hoc support rates. The selected vendor will augment the city’s internal IT staff, ensuring ongoing network security, performance, and compliance, with service level agreements and monthly reporting mandated. The contractual terms are governed by Michigan law and include specific provisions for security, key personnel qualifications, insurance requirements, and dispute resolution. The contract emphasizes strict adherence to security protocols, including background checks, breach notification, and cybersecurity safeguards, alongside comprehensive indemnification and insurance coverage. The procurement process mandates a straightforward proposal submission via the MITN electronic platform by November 19, 2025, with clear instructions on proposal organization, required forms, and acknowledgment of addenda. No federal FAR clauses are incorporated; instead, the contract relies on local and state legal frameworks, with detailed provisions for amendments, performance acceptance, and transition support. Overall, the contract aims to secure a reliable, high-quality partner capable of delivering resilient network support aligned with the city’s operational and security standards.