Skip to main contentPsst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveFree Webinar — Wednesday, October 28 at 2:00 PM ET

Register Free →

New Entrant Call Center

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

The Federal Motor Carrier Safety Administration, under the Department of Transportation, is forecasting a requirement for technical support services for the New Entrant Call Center. This procurement is categorized under NAICS code 561421 and was posted on April 16, 2026. The primary points of contact for this opportunity are Joseph Bennett and Small Business Specialist Barakat Shakir. Further details regarding the acquisition can be accessed through the Acquisition Gateway portal.

General Info

FMCSA seeks technical support services for the New Entrant Call Center.

NAICS

561421 - Telephone Answering Services

Place of Performance

DC, USA

Set-Aside

NONE

Documents

0

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

Posted

forecast

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more
AgencyDepartment of Transportation → Federal Motor Carrier Safety Administration (FMCSA)
Contacts2 people available
OfficeN/A

Full Description

Show more
Technical Support services for the New Entrant Call Center

Similar Contracts

Same NAICS industry code

NAICS: 561421
International
RFP for Fire Communications and Dispatch Services
Solicitation # 26-22
Northumberland County is soliciting proposals for Fire Communications and Dispatch Services to support seven participating fire departments. The contract involves a comprehensive service model including call intake, processing, dispatch procedures, radio and paging operations, and incident support. The selected provider must manage the technical infrastructure, including Computer-Aided Dispatch (CAD) and records management systems, while adhering to strict service level standards for call answer and dispatch times. The agreement is intended for an initial five-year term with two optional five-year extensions, with an anticipated execution date of December 1, 2026. Proponents must submit their proposals by October 22, 2026, via an electronic portal, providing separate technical and pricing submissions. The evaluation process consists of four stages, including a mandatory review of submission requirements and a presentation stage; award is based on a final total score of 100 points, with a minimum threshold of 60 points required in the presentation stage to proceed. Key requirements include compliance with the Municipal Freedom of Information and Protection of Privacy Act, data residency within Canada, and specific insurance coverages: 5 million dollars for Commercial General Liability, 2 million dollars for Automobile Liability, and 2 million dollars for Professional Liability. Successful bidders must also provide a valid WSIB clearance certificate and demonstrate robust cybersecurity measures, such as MFA and SOC 2 or ISO 27001 certifications.
Northumberland County

POSTED

22 days ago

DEADLINE

in 6 days
View Details
NAICS: 561421
SLED
24-Hour Answering Service
Solicitation # PKS-RFP-27-0440
The City of Phoenix Parks and Recreation Department is soliciting offers under solicitation number PKS-RFP-27-0440 for a 24-hour answering service. The contract is intended to commence on or about January 1, 2027, for a five-year term. The selected contractor will be responsible for providing 24/7 call handling, ensuring callers are not on hold for more than two minutes, and capturing structured data including caller information and park locations. Key deliverables include the delivery of quarterly and annual summary reports analyzing call volumes and trends, with a requirement to retain all records for 24 months. Awards will be granted to the responsive and responsible offeror deemed most advantageous to the City based on a points-based evaluation of the proposal, which must include a detailed pricing table and a proposed approach for metrics and reporting. The contractor must comply with extensive civil rights and non-discrimination requirements, including Title VI of the Civil Rights Act of 1964 and the Public Transit Department's Disadvantaged Business Enterprise program. Payment terms are set for thirty to forty-five calendar days following the receipt of a correct invoice, and the City reserves the right to offset any outstanding obligations owed by the contractor against payments due. All submissions must be made electronically via the OpenGov portal by the deadline of October 28, 2026.
Parks and Recreation

POSTED

2 months ago

DEADLINE

in 12 days
View Details

More opportunities from Department of Transportation → Federal Motor Carrier Safety Administration (FMCSA)

Same awarding agency

Ready to Pursue This Opportunity?

Get AI-powered intelligence on this solicitation and the ones like it

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Miguel
Hillary
Keith Deutsch
Christine

Join 750+ contractors already using CLEATUS