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NHTSA's Vehicle Safety Hotline

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The National Highway Traffic Safety Administration within the Department of Transportation is seeking a turnkey call center operation for the Vehicle Safety Hotline. The primary objective of this contract is to gather mission-critical information from consumers regarding vehicle or equipment problems that could trigger formal safety defect investigations. The selected provider will be responsible for recording complaint data, answering consumer inquiries about vehicle and child car seat safety, and performing necessary call-backs from voice mail messages. This opportunity is listed as a forecast and is designated as a total small business set-aside under NAICS code 541990. Interested parties can coordinate with point of contact Brandon Gobel or Small Business Specialist Michelle Shanahan for further details regarding this acquisition.

General Info

NHTSA seeks a small business for turnkey Vehicle Safety Hotline call center operations.

Agency

Department of Transportation → National Highway Traffic Safety Administration (NHTSA)View Agency

NAICS

541990 - All Other Professional, Scientific, and Technical ServicesView NAICS

Place of Performance

USA

Set-Aside

SBA

Documents

(0)

No documents available

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Timeline

PostedSep 22

forecast

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Organization & Contact Information

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AgencyDepartment of Transportation → National Highway Traffic Safety Administration (NHTSA)

Contacts2 people available

OfficeN/A

Organization / Agency

Department of Transportation → National Highway Traffic Safety Administration (NHTSA)

View Agency Profile

Office AddressN/A

Contacts

Brandon Gobel

contact@example.gov

Michelle Shanahan

contact@example.gov

Full Description

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Purpose is to acquire a turnkey call center operation to obtain mission-critical information from consumers (callers) about vehicle or vehicle equipment problems that may lead to a formal safety defect investigation; record complaint data on possible safety-related vehicle problems; answer consumer questions related to vehicle and child safety issues related to child car seats; perform call-backs from recorded voice mail messages; and other similar related activities.

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