This Solicitation opportunity from Department Of Defense was posted on May 20, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
NICEinContact Software Licenses
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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AI Contract Overview
This contract solicits 41 licenses for the NICE inContact software-as-a-service platform, a cloud-based contact center solution that supports customer interactions through voice, email, chat, and social media. The Navy Recruiting Command will use this software to enable chat agents to efficiently and accurately respond to civilian inquiries about joining the Navy. The contract is designated as a total small business set-aside under NAICS code 513210 and is managed by the Naval Supply Fleet Logistics Center in Norfolk, Virginia, with performance located in Millington, Tennessee. The solicitation was posted on May 20, 2026, with a response deadline of May 27, 2026. The primary point of contact for this opportunity is Bonnie Morris, who can be reached via email or phone. This contract supports the Department of Defense’s effort to enhance recruitment communications by leveraging advanced cloud-based customer interaction technology.
General Info
Agency
NAICS
Place of Performance
Millington, TN, 38054, USASet-Aside
Timeline
Submission Closed
Organization & Contact Information
Full Description
This requirement is for 41 software-as-a-service (SaaS) platform provider licenses by NICE inContact. NICE inContact is a cloud-based contact center software platform used to manage customer interactions across voice, email, chat, and social media. Navy Recruiting Command (NRC) utilizes this service to assist chat agents with responses to inquiries from civilians who are looking for information about joining the Navy, quickly, easily and accurately.
