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This Solicitation opportunity from Department Of Defense was posted on May 20, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

NICEinContact Software Licenses

Closed
N0018926QD106Federal

Contract Overview

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NAICS: 513210
New
Federal
D--EO 14398 - This requirement is for support services USGS Alaska Science Center.The U.S. Geological Survey (USGS) plans to award a purchase order to the Alaska Satellite Facility at the University of Alaska for the development of specialized software. The contract will follow the Federal Acquisition Regulation Part 12 for acquiring commercial products and services, and simplified acquisition procedures will be applied. This action is justified as a sole-source procurement, given that the Alaska Satellite Facility is believed to be the only entity capable of meeting this requirement. The software to be developed is a specialized script designed to apply radiometric terrain correction to commercial Synthetic Aperture Radar (SAR) imagery, specifically imagery formatted according to standards set by the National Geospatial-Intelligence Agency and originating from commercial SAR providers like Capella Space, ICEYE, and Umbra. This script must also process Sensor Independent Complex Data from commercial satellite missions managed through the National Reconnaissance Office and tasked by the Civil Applications Committee. The notice serves to comply with FAR Subpart 5.203 and is not a solicitation for competitive bids; however, interested parties may submit capability statements by June 18, 2026, for consideration. No formal solicitation will be issued, and the government retains sole discretion in deciding whether to proceed with competition based on responses. The contracting action is categorized under NAICS code 513210 for Software Publishers, with the contract oversight conducted by the Office of Acquisition Grants within the Department of the Interior. Electronic submissions are to be sent exclusively to the identified government point of contact by the specified deadline. The contract supports services for the USGS Alaska Science Center, with the contracting office located in Sacramento, California.
Office Of Acquisiton Grants

POSTED

2 days ago

DEADLINE

in 2 days

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This contract solicits 41 licenses for the NICE inContact software-as-a-service platform, a cloud-based contact center solution that supports customer interactions through voice, email, chat, and social media. The Navy Recruiting Command will use this software to enable chat agents to efficiently and accurately respond to civilian inquiries about joining the Navy. The contract is designated as a total small business set-aside under NAICS code 513210 and is managed by the Naval Supply Fleet Logistics Center in Norfolk, Virginia, with performance located in Millington, Tennessee. The solicitation was posted on May 20, 2026, with a response deadline of May 27, 2026. The primary point of contact for this opportunity is Bonnie Morris, who can be reached via email or phone. This contract supports the Department of Defense’s effort to enhance recruitment communications by leveraging advanced cloud-based customer interaction technology.

General Info

Navy Recruiting seeks 41 NICE inContact licenses for cloud-based recruitment communication solution.

Agency

Department Of Defense → Navsup Flt Logistics Ctr Norfolk

NAICS

513210 - Software PublishersView NAICS

Place of Performance

Millington, TN, 38054, USA

Set-Aside

SBA

Documents

(2)

Request for Quotation N0018926QD106 for NICEinContact Software Services

PDFrfq

Justification for Brand Name NICEinContact Software Services

PDFjustification-and-authorization

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Defense → Navsup Flt Logistics Ctr Norfolk
Contacts1 person available
OfficeNORFOLK, VA, 23511-3392, USA
Organization / Agency
Department Of Defense → Navsup Flt Logistics Ctr Norfolk
Office AddressNORFOLK, VA, 23511-3392, USA

Full Description

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This requirement is for 41 software-as-a-service (SaaS) platform provider licenses by NICE inContact. NICE inContact is a cloud-based contact center software platform used to manage customer interactions across voice, email, chat, and social media. Navy Recruiting Command (NRC) utilizes this service to assist chat agents with responses to inquiries from civilians who are looking for information about joining the Navy, quickly, easily and accurately.