NOC Monitoring and Response Services

This subcontract for NOC Monitoring and Response Services supports the City of Santa Monica Information Services Department by providing continuous network monitoring and response for prime contractors. The scope involves managing network health across 44 facilities, 5 hubs, and over 140 CityNet locations utilizing Cisco core, access, and edge devices. Critical infrastructure support is required for Water Utility SCADA systems, Public Safety, and 9-1-1 Emergency Dispatch, with a specific requirement for CLETS certification to ensure secure access to public safety data. The contractor is responsible for delivering regular network uptime reports and immediate incident alerts to maintain operational stability. This opportunity falls under NAICS code 541512 and is managed by the California agency D140 Information Services. Interested parties must submit their responses by October 19, 2026.