Non-Emergent Medical Transportation Services - Phoenix VA Healthcare System

This solicitation, amendment No. 0006 to RFP 36C26225R0080, is for Non-Emergent Medical Transportation Services under the Phoenix VA Healthcare System and is exclusively set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) with the NAICS Code 485991. The contract is a Fixed-Price Indefinite Quantity (IDIQ) with a base year and four option years, spanning an anticipated period from January 1, 2026, to December 31, 2030. Services include 24/7, year-round non-emergent wheelchair, stretcher, and ambulatory transportation for Veterans, with the majority of trips occurring Monday through Friday from 6:00 a.m. to 8:00 p.m., excluding Federal Holidays, and requiring coverage for after-hour discharges from the VA hospital. The place of performance is Phoenix, Arizona, with all operations requiring vehicles, personnel, and certifications to be fully prepared prior to contract start. The price schedule outlines specific line items for ambulatory transport trips, additional riders, long-distance mileage beyond 27 miles, on-vehicle oxygen delivery, and emergency repair services at zero cost, with quantities based on completed trips only and excluding cancellations. All proposals must be submitted via email to Katharine Robert at katharine.robert@va.gov by 10:00 a.m. Mountain Time on August 12, 2026, following a two-volume format with Volume I containing technical submissions and Volume II containing the price schedule and signed attachments. Proposals must comply with 8.5 x 11 inch paper and 12-point font specifications. A Quality Control Plan (QCP) must accompany the proposal and be updated throughout the contract term; additionally, the offeror must demonstrate proficiency in the VA VetRide system, submit policies for TB exposure, COVID-19, and VetRide outages, and adhere to PWS Sections 4 and 15. Evaluation will be based on Technical Capability, Past Performance, and Price using a trade-off process to identify the proposal offering the best value, not necessarily the lowest price. The contract incorporates numerous mandatory FAR clauses including Service Contract Labor Standards, Contractor Code of Business Ethics and Conduct, whistleblower protections, electronic payment requirements, prohibition of certain unmanned aircraft systems, and accelerated payments to small business subcontractors. Invo