Non-Emergent Medical Transportation Services - Phoenix VA Healthcare System

This solicitation seeks a Fixed-Price Indefinite Quantity contract for Non-Emergent Medical Transportation (NEMT) services for the Phoenix VA Healthcare System, structured as a 100% Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside under NAICS code 485991, with a base year and four option years running through December 31, 2030. The contract requires 24/7 transportation services including wheelchair, stretcher, and ambulatory transports for Veterans traveling to and from VA facilities, contracted nursing homes, and the Emergency Department, with the majority of trips occurring Monday through Friday between 6:00 a.m. and 8:00 p.m., excluding Federal holidays. Pricing is structured with fixed unit rates for base services such as single-person ambulatory trips, rideshare additions, long-distance mileage beyond 27 miles, and on-vehicle oxygen delivery, with a zero-dollar line item for emergency repairs requiring prior approval. The government specifies a detailed Performance Work Statement requiring compliance with all operational standards, including mandatory training in the VA VetRide system, implementation of a Quality Control Plan with no page limit, adherence to clinical policies such as TB and COVID-19 protocols, and a contingency plan for VetRide system outages. All personnel, vehicles, and certifications must be fully prepared prior to contract start. Proposals must be submitted via email only no later than 10:00 a.m. Mountain Time on August 5, 2026, to Katharine Robert at katharine.robert@va.gov, formatted in two volumes—one containing technical submittals including the Management Plan capped at ten pages and QCP, and the other containing the executed price schedule and signed attachments. Offerors must be certified SDVOSBs with a current Unique Entity Identifier and CAGE code, and must have updated all SAM representations and certifications within the past 12 months. The contract integrates numerous Federal Acquisition Regulation clauses including Service Contract Labor Standards, Contractor Code of Business Ethics, Whistleblower Rights, and prohibitions on unmanned aircraft systems from foreign entities. Invoicing must be submitted electronically through VA’s Electronic Invoice Presentment and Payment System or compliant X12 EDI formats, and must contain specific details including TIN, shipment data, and payment terms. Evaluation will be based on Technical Capability, Past Performance, and Price using a trade-off process, allowing award to the most advantageous propos