NOTICE OF INTENT TO SOLE SOURCE -RingMaster Maintenance Support Services

It is the intent of the National Library of Medicine to negotiate on a sole source basis with RINGMASTER SOFTWARE CORPORATION, 70 S WINOOSKI AVE STE 275, BURLINGTON, VT 05401-3898 under authority of FAR 6.302, for RingMaster Maintenance Support Services. Vendors may identify in writing their interest and capability in response to this requirement or submit a proposal. This notice of intent is not a request for competitive proposals. However all responses received no later than the closing date of this announcement will be considered by the government. A determination by the government not to compete this proposed acquisition based upon responses to this notice is solely within the discretion of the government. Information received will normally be considered solely for the purpose of determining whether to conduct a competitive procurement. 1. BACKGROUND INFORMATION Task Order Title: NBS LoadRunner Quality Center Licenses Annual Maintenance Period of Performance: One (1) Base Year Period with Four (4) - One (1) Year Options 1.BACKGROUND: The NIH Business System (NBS) software applications are currently composed of: - The Oracle eBusiness Suite (Federal Administrator, General Ledger, Payables, iProcurement, Purchasing, Receivables, Projects, Order Management, Warehouse Management, and Inventory) - MarkView invoice document management module, - Sunflower asset management module, - PRISM contract management module, - GELCO Travel Manager Module. - Interfaces that enable sharing or exchange of data with other business systems. It also includes special purpose peripheral devices employed for data capture or output (such as hand-held scanners and wireless printers), and supporting tools and modules that facilitate operations, maintenance and support (such as AppWorx production operations scheduler). The scope of the NBS Program comprises: - Operations support and maintenance of the NBS components identified above. - Replacement of ADB functionality over time, including Fellowship Pay, Animal Procurement, Service and Supply Fund, and interfaces from Grants, PMS and Payroll. - Enhancement or upgrade of NBS functionality in response to demands that arise from the user community, from findings during ongoing operations, or from the software vendors. - Business consulting, job aids and training to NIH Institutes and Centers with respect to NBS functionality, i.e., acquisition, logistics, budget, finance, travel. - Operations, support and maintenance of community portals on the NIH intranet that are designed to communicate with various segments of the NBS user community. The NIH Business System (NBS) Program is committed to fostering NIH's mission through the provision of: - Secure, accurate, and timely business transaction capabilities that enable the NIH scientific community and supporting organizations to acquire needed assets, goods and services. - Accurate source information that facilitates knowledgeable decision making by the NIH management community regarding budgets, finance, acquisitions, supply/replenishment 2.PURPOSE: The overall objective of the NIH Business System is to facilitate the scientific mission of the National Institutes of Health and enable administrative and scientific support that is cost effective and provides accurate and timely information. The immediate scope of the NBS includes the implementation of business or "functional" areas to replace those currently included in the legacy administrative system within the new NIH Enterprise System. In order to successfully accomplish this goal, NBS requires the continuation of automated patch management support and services within NIH Enterprise System from RingMaster Software. These licenses and services were previously purchased, but in order for the NBS Enterprise System to continue to function properly, annual maintenance is required to ensure the system continues to operate at its current level of performance or better. Ringmaster Software is a software solution which facilitates Oracle E-Business Suite maintenance activities. The software application product allows Automated Patch Management Services within the NBS Enterprise System. Ringmaster Software provides the NBS with a software solution for automating the entire patching process, conducting patch research and impact analysis, reducing the troubleshooting time, and giving assurance that compliance has been met via established, authorized workflow procedures to maintain productivity of the NBS Enterprise System. Description of Current Licenses Quantity Configuration Repository 1 Host 8 Appl_tops 25 TASK - Provide Major product and technology releases - Updates, fixes, security alerts, data fixes, and critical patch updates during the contract term with immediate download passwords - Provide software license replacement for accidently damaged or malfunctioning hardware keys (Not including lost keys) - Certification with most new) products - Provide 24X7 Technical support via Metalink or via phone (access to protected support pages on the Spectrum System, Inc. website for troubleshooting). ENHANCEMENTS OF THE SYSTEM INFRASUTRE (IDIQ) - Due to unknown changing variables additional licenses, maintenance support, and consultant/implementation services may be required to maintain the integrity of the NBS Enterprise System within the period of performance of the contract award. Services may be provide remotely or onsite. 1)Vendor should provide a proposed Project schedule for implementations a)Estimate time range to of schedule shall be provide by the vendor b)Pricing and payment term shall be provided by the vendor 2)Configure Additional Enhancements - All Services, efforts, functionality, and documentation shall be deemed to be "Solution Support Materials": 3)Provide Installation Scripts. Vendor will provide NIH with installation scripts and instructions on how to execute the scripts to install the enhancements into NIH's existing environment. 4)Provide Initial Installation Support. Vendor will provide NIH with remote support for NIH's execution of the Installation Scripts in an initial test environment. This remote support will be provided on a single day. 5)NIH Testing Support. Vendor will provide remote support for NIH's user testing over a period of seven (7) calendar days after the conclusion of the execution of the installation scripts in the initial test environment. a)All issues will initially be investigated internally by NIH through individual(s) NIH designates for User Acceptance Testing ("UAT") support. NIH must designate one functional and one technical support person per business area (i.e., AP) each of whom must have completed the Level 1 Technical Training Session. NIH shall also designate an authorized "backup" for each designated functional and technical support person each of whom must have completed the Level 1 Technical Training Session. b)Once NIH's initial investigation is completed (per the provided troubleshooting manual), if issues remain unresolved, NIH may raise these issues to Toad through one of the UAT support personnel mentioned above. NIH shall provide all information arising out of NIH's initial investigation to the vendor. 6)Migration Support. Vendor will provide remote support for NIH's migrations (after the installation into an initial test environment) for up to two (2) additional environments (Initial Test to Stage, Stage to Production) over one (1) day per environment. It is assumed that the Migration support will be provided in the same timeframe as the NIH Testing Support. 7)Go-Live Support. Vendor will provide remote support for the initial use of the enhancements outlined herein in a production environment at NIH. This remote support will be provided for up to five (5) business days immediately following the migrating of the enhancements into the Production environment. The contactor shall provide all documentation upon completion. The Statement of Work is attached. This is not a Request for Proposals (RFP), nor is a RFP available; however, all responsive sources may submit a proposal in a timely manner which will be considered by NLM. Firms interested in responding to this notice must be able to provide the referenced service as specified above. Responses must be in writing and must be received electronically by 12:00 noon EST on Thursday August 29, 2013 to ryan.singletary@nih.gov.