Observability and Infrastructure Monitoring Platform

The Corporation of the City of Burlington is soliciting proposals under RFP-26-213 for a qualified vendor to supply, implement, and support a cloud-based SaaS observability and infrastructure monitoring platform. This solution is intended to replace the City's existing on-premises toolset with a unified platform providing comprehensive monitoring coverage. Key technical requirements include vendor-supported integrations with Microsoft Azure and ServiceNow, support for Microsoft Entra ID using SAML 2.0 or OpenID Connect, and mandatory SOC 2 Type II and ISO/IEC 27001 security certifications. The scope of work encompasses the provision of a production-ready platform, automatic delivery of updates and patches, and structured training for at least two City ITS staff members. The selection process follows a multi-stage evaluation consisting of mandatory pass/fail requirements, a proposal review weighted across company experience, technical capabilities, ease of use, security, implementation approach, and price, followed by a demonstration. Final acceptance of the solution is contingent upon successful User Acceptance Testing, including the remediation of all critical defects and verification of identity access, alerting, and reporting functionality. The successful vendor must maintain cyber liability insurance of at least 2 million dollars per claim and 5 million dollars in the aggregate, and ensure all staff have completed accessibility awareness training per the Accessibility for Ontarians With Disabilities Act. Proposals must be submitted electronically via the bids&tenders portal by October 30, 2026, at 2:00 p.m. local time.