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OCIO Enterprise Information Technology Services Desk

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Department of Commerce is establishing a centralized, enterprise-wide IT service desk capability to consolidate and standardize support across targeted bureaus. This initiative aims to create a unified service model that ensures consistent delivery of scalable Tier 0 through 3 support, device management, and contact center operations. Additionally, the scope includes knowledge management, AV/VTC services, and critical continuity-of-operations functions. This requirement is structured as a Blanket Purchase Agreement under NAICS code 541519, with the primary place of performance located in Washington. The project is managed by the Office of the Chief Information Officer to streamline IT services across the agency. Interested parties may coordinate with Megan M. McGraw or the DOC Office of Small and Disadvantaged Business Utilization.

General Info

Department of Commerce BPA for centralized enterprise IT service desk and support services.

Agency

Department of Commerce

NAICS

541519 - Other Computer Related Services

Place of Performance

WASHINGTON, DC, USA

Set-Aside

NONE

Documents

0

No documents available

Documents will appear here when they are available.

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Timeline

PostedAug 21

forecast

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Organization & Contact Information

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AgencyDepartment of Commerce

Contacts2 people available

OfficeN/A

Organization / Agency

Department of Commerce

Office AddressN/A

Contacts

MEGAN M. MCGRAW

contact@example.gov

DOC OSDBU

contact@example.gov

Full Description

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Establishes a centralized, enterprise-wide IT service desk capability for the Department of Commerce (DOC), delivering scalable Tier 0–3 support, device management, contact center operations, knowledge management, AV/VTC services, and continuity-of-operations functions. This BPA will enable DOC to consolidate and standardize IT support across targeted bureaus into a unified service model to ensure consistent service delivery across the Department.

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