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OCIO Enterprise Information Technology Services Desk

Forecast

Federal

Contract Overview

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The Office of the Chief Information Officer within the Department of Commerce is seeking to establish a centralized, enterprise-wide IT service desk capability through a Blanket Purchase Agreement. This initiative aims to consolidate and standardize IT support across targeted bureaus into a unified service model to ensure consistent delivery. The scope of work includes scalable Tier 0 through 3 support, device management, contact center operations, knowledge management, AV/VTC services, and continuity-of-operations functions. This opportunity is forecasted as a total small business set-aside under NAICS code 541519, with the primary place of performance located in Washington, District of Columbia. The project is designed to modernize the agency's technical infrastructure by replacing fragmented support systems with a scalable, centralized capability managed by the OCIO.

General Info

Commerce OCIO seeks small business for centralized, enterprise-wide IT service desk support.

Agency

Department Of Commerce → Ofc. of the Chief Information Officer

NAICS

541519 - Other Computer Related Services

Place of Performance

WASHINGTON, DC

Set-Aside

SBA

Documents

0

No documents available

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Timeline

PhaseForecast

PostedApr 17

forecast

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Organization & Contact Information

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AgencyDepartment Of Commerce → Ofc. of the Chief Information Officer

Contacts1 person available

OfficeN/A

Organization / AgencyDepartment Of Commerce → Ofc. of the Chief Information Officer

Office AddressN/A

Contacts

MEGAN M. MCGRAW

contact@example.gov

Full Description

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Establishes a centralized, enterprise-wide IT service desk capability for the Department of Commerce (DOC), delivering scalable Tier 0–3 support, device management, contact center operations, knowledge management, AV/VTC services, and continuity-of-operations functions. This BPA will enable DOC to consolidate and standardize IT support across targeted bureaus into a unified service model to ensure consistent service delivery across the Department.

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