This Solicitation opportunity from Ohio was posted on June 4, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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ODJFS Customer Experience Measurement Solution RFP

Closed

SRC0000039130State & Local

Submission Closed06/22/2026, 02:00:00 PM EDT

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512

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Central Data Repository RFI

Solicitation # 2027-RFI-009

The City of Sugar Land is issuing Request for Information 2027-RFI-009 to gather vendor perspectives on the development of a Central Data Repository (CDR). The city aims to transition from a decentralized data environment, where information is scattered across various departmental systems, to a centralized enterprise resource that supports business intelligence, performance measurement, and data-driven decision-making. The goal is to establish a sustainable foundation for integrating data from multiple sources, applying consistent governance, and improving data accessibility. Because the city has not yet completed a comprehensive current-state assessment, the initial phase of this initiative focuses on understanding the existing environment to inform future architecture and platform decisions. The proposed solution must address critical architecture domains, including data ingestion and storage for structured, semi-structured, and geospatial data. It must be compatible with source systems such as SQL Server, PostgreSQL, Tyler Munis, Cityworks, EnerGov, ArcGIS, SharePoint, and various SaaS applications, while adhering to the DM8 demographic data standard. Key deliverables include platform provisioning, security baselines, and comprehensive knowledge transfer artifacts like operational runbooks and architecture decision records. Acceptance of the system will be based on results-driven contracting principles, requiring demonstrated outcomes such as successful user testing by department leads and the ability of city staff to perform operational procedures without vendor assistance. This RFI is for planning purposes only and does not commit the city to a contract.

Data & Innovation

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about 17 hours ago

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in about 1 month

AI Contract Overview

The Ohio Department of Job and Family Services is seeking proposals for the development and implementation of a Customer Experience Measurement Solution through solicitation SRC0000039130, posted on June 4, 2026, with responses due by June 22, 2026. This solicitation targets technology consultants capable of designing, deploying, and supporting a comprehensive system to measure, analyze, and improve customer experience across ODJFS services. The solution must align with state-specific operational needs and be capable of collecting, integrating, and reporting feedback data from multiple touchpoints to drive data-informed decision-making and service enhancements. The contract is directed toward information technology consultation services with performance occurring within the state of Ohio. Although the solicitation does not specify a set-aside designation or NAICS code, it is issued under the State and Local Government (SLED) category, indicating it is open to qualified vendors serving public sector entities. Proposers are expected to provide innovative, scalable, and secure technical approaches that support long-term customer experience goals without reliance on proprietary or vendor-lock-in architectures. All submissions must be made through the Ohio Buys portal, and detailed requirements including technical specifications, evaluation criteria, and compliance conditions are available via the provided link.