RFP 11159.46 Airport Identity Management System and Maintenance and Support Services

Solicitation 11159.46 is a Request for Proposals issued by the City and County of San Francisco for the San Francisco International Airport to procure an Airport Identity Management System (AIDMS) and associated maintenance and support services. The scope of work is divided into two primary phases: the first involves the design, installation, implementation, integration, and testing of the system software and hardware, and the second focuses on ongoing warranty, maintenance, and support. The project requires the contractor to provide comprehensive training and user documentation, as well as recommendations for workstations and peripherals. Final system acceptance is contingent upon the successful completion of all implementation phases and a 60-day stabilization test period. The procurement process utilizes a scored evaluation based on 100 possible points, preceded by a pass/fail screening of minimum qualifications. To qualify, proposers must be the original manufacturer of a commercially off-the-shelf system, not a reseller, and demonstrate at least two successful AIDMS implementations and five years of continuous support experience at medium or large hub U.S. airports. The contract includes strict compliance requirements, including adherence to San Francisco Administrative Code, prevailing wage laws, ADA and WCAG 2.1 Level AA accessibility standards, and DHS/CISA vulnerability management guidelines. Additionally, the agreement prohibits the use of generative artificial intelligence in deliverables without prior written approval and requires key personnel accessing personally identifiable information to maintain SFO badges. Proposals must be submitted via the OpenGov portal by December 4, 2026, and must remain valid for 180 days.