11211.52 San Francisco International Resource Management System/ Airport Operations Database Implementation, Maintenance and Support Services

The City and County of San Francisco is soliciting proposals for the implementation, maintenance, and support of a cloud-native Resource Management System (RMS) and Airport Operations Database (AODB) for San Francisco International Airport. This project involves migrating from a legacy SITA AMS-based solution to a resilient, cloud-native application that aligns with AWS, Microsoft, or Google well-architected standards and the Cloud-Native Computing Foundation definition. Key technical requirements include real-time data streaming integration with the SFO Data Platform via SFO Confluent, integration with ServiceNow for ITSM/ITOM tracking, and compliance with IATA data exchange standards. The contract is structured as an indefinite quantity agreement with an initial term of three years following system acceptance, with two optional two-year extensions. Proposers must demonstrate minimum qualifications by providing references from three large airports with over 10 million enplaned passengers where they have delivered similar cloud-hosted solutions within the last five years. The evaluation process is point-based, focusing on a Desired Outcomes Matrix covering work approach, technical experience, and system performance, with optional oral interviews. Final system acceptance is contingent upon a successful cutover maintaining 99.95% availability and a subsequent 60-day endurance test without material outages. Additionally, contractors must adhere to strict cybersecurity risk assessments, WCAG 2.1 Level AA accessibility standards, and the First Source Hiring Program for contracts exceeding 50,000 dollars.