Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, November 11 at 2:00 PM ET

Register Free →

Search

Top

Back to Contracts

Genesys Value Added Reseller (VAR) Professional Services

Open

State & Local

Response Deadline12/31/2026, 05:00:00 PM PST

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

California → Franchise Tax Board

NAICS

541512 - Computer Systems Design Services

Place of Performance

CA, USA

Set-Aside

NONE

Documents

This scope was carved out of FTB-2627-00911.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

IFB FTB-2627-00911 Genesys Software Subscriptions and Application Support Services

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedNov 10

subcontract

Response DeadlineDec 31

Submission deadline

Response Deadline

12/31/2026, 05:00:00 PM PSTin about 2 months

Ready to pursue this opportunity?

Get full access to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more

AgencyCalifornia → Franchise Tax Board

ContactsNo contacts available

OfficeN/A

Organization / AgencyCalifornia → Franchise Tax Board

Office AddressN/A

ContactsNo contact information available

Full Description

Show more

Performs application support and professional services for prime contractors on California Franchise Tax Board (FTB) projects. Provides technical support, configuration, optimization, and troubleshooting within the Genesys CCP environment. Requires status as a recognized Genesys Value Added Reseller (VAR). Delivers technical support hours and professional service deliverables.

Similar Contracts

Same NAICS industry code

Cybersecurity Maturity Model Certification (CMMC) Program Services

Solicitation # 09112026

The University of Arkansas, Fayetteville (UAF) issued solicitation 09112026 for Cybersecurity Maturity Model Certification (CMMC) Program Services to secure a term contract for two years with two optional renewal years. The objective was to engage a qualified firm to provide cybersecurity advisory, architecture, engineering, and compliance services to mature the university's CMMC program. The scope focused on achieving compliance with CMMC Levels 1, 2, and 3 to protect Federal Contract Information (FCI) and Controlled Unclassified Information (CUI). Key deliverables included a compliance maturity roadmap, the design of a scalable security architecture, a continuous monitoring program, and assessment readiness support. The procurement process included several modifications, such as the addition of a 2 million dollar Professional Liability insurance requirement and extensions to the proposal deadline. Evaluation criteria were weighted toward the technical proposal (40 points), respondent qualifications (30 points), and cost (30 points). However, on October 19, 2026, the University of Arkansas, Fayetteville officially cancelled RFP 09112026 via Addendum 3. This cancellation was prompted by changes in federal guidance that necessitated a reassessment of the procurement scope, with the university intending to issue a new solicitation once requirements are clarified.

University of Arkansas Fayetteville (UAF)

POSTED

about 2 hours ago

DEADLINE

RFP 11159.46 Airport Identity Management System and Maintenance and Support Services

Solicitation # 11159.46

Solicitation 11159.46 is a Request for Proposals issued by the City and County of San Francisco for the San Francisco International Airport to procure an Airport Identity Management System (AIDMS) and associated maintenance and support services. The scope of work is divided into two primary phases: the first involves the design, installation, implementation, integration, and testing of the system software and hardware, and the second focuses on ongoing warranty, maintenance, and support. The project requires the contractor to provide comprehensive training and user documentation, as well as recommendations for workstations and peripherals. Final system acceptance is contingent upon the successful completion of all implementation phases and a 60-day stabilization test period. The procurement process utilizes a scored evaluation based on 100 possible points, preceded by a pass/fail screening of minimum qualifications. To qualify, proposers must be the original manufacturer of a commercially off-the-shelf system, not a reseller, and demonstrate at least two successful AIDMS implementations and five years of continuous support experience at medium or large hub U.S. airports. The contract includes strict compliance requirements, including adherence to San Francisco Administrative Code, prevailing wage laws, ADA and WCAG 2.1 Level AA accessibility standards, and DHS/CISA vulnerability management guidelines. Additionally, the agreement prohibits the use of generative artificial intelligence in deliverables without prior written approval and requires key personnel accessing personally identifiable information to maintain SFO badges. Proposals must be submitted via the OpenGov portal by December 4, 2026, and must remain valid for 180 days.

Procurement Services

POSTED

about 11 hours ago

DEADLINE

in about 1 month

Solicitation # BPM059590

The Maryland Department of Health Developmental Disabilities Administration is soliciting proposals under RFP OCMP-27-25800 for a secure, scalable cloud-based data analytics capability. This single-award, firm-fixed-price contract is intended to transform state-held claims and program data into actionable insights through a three-tier analytics framework utilizing deterministic rules, statistical outlier modeling, and network analysis. The project aims for full completion by June 30, 2027, with an estimated budget of 5 million dollars in general funds. Key deliverables include the development of executive dashboards, repeatable analytical workflows, and a comprehensive implementation schedule covering mobilization through operational transition. The procurement process utilizes a two-part evaluation where technical factors are weighted more heavily than financial factors. Qualified offerors must demonstrate at least three years of experience in data analytics, specifically within healthcare or Medicaid programs, and provide key personnel including a Project Manager and Subject Matter Experts. Submissions must be made via the eMMA portal in separate technical and financial volumes. The solicitation mandates a 7 percent Minority Business Enterprise and a 1 percent Veteran-Owned Small Business Enterprise participation goal. Additionally, the successful contractor must adhere to State of Maryland DoIT information security policies and ensure personnel complete required CJIS background clearances.

POSTED

about 11 hours ago

DEADLINE

IT Systems Development and Integration ServicesThis subcontract for IT Systems Development and Integration Services supports prime contractors on digital infrastructure projects for the Department for Communities. The scope of work focuses on the development of business intelligence software, the execution of system implementation planning, and the provision of expert technical systems consultancy. Key deliverables include the creation of functional software modules, the delivery of integrated systems, and the production of comprehensive technical implementation plans. The opportunity was posted on November 9, 2026, with a response deadline of December 7, 2026. Classified under NAICS code 541512, the contract is designed to enhance the agency's digital capabilities through specialized software engineering and systems integration expertise.

Department for Communities

POSTED

about 12 hours ago

DEADLINE

Server and Storage Array Re-installation ServicesThis subcontract for Server and Storage Array Re-installation Services supports prime contractors on projects for the State of California State Treasurer's Office. The scope of work involves the physical rack installation and reconnection of relocated IT hardware, specifically eight HPE ProLiant Gen10 Plus Servers and one HPE Alletra Storage Array. The selected provider must ensure all power cabling, peripheral interconnects, and fiber and LAN cables are properly reconnected at the server end to deliver a fully operational environment. Technical proficiency in HPE hardware installation and cabling standards is required for this engagement. The opportunity was posted on November 9, 2026, with a response deadline of November 25, 2026. This project falls under NAICS code 541512 and is managed through the Cal eProcure system.

State Treasurer

POSTED

about 13 hours ago

DEADLINE

OCMP-27-25799 Services - Stakeholder Experience

Solicitation # BPM059601

The Maryland Department of Health Developmental Disabilities Administration is seeking a single award contractor to provide data analytics support and tool development to improve real-time visibility into program spending, utilization, claims, service delivery, stakeholder experience, and provider performance patterns. The primary objective is to ensure the financial and programmatic efficiency of the state's developmental disabilities service system through the implementation of a Stakeholder Experience Platform. This contract has a duration of 7.5 months and includes specific goals for Minority Business Enterprise and Veteran-Owned Small Business Enterprise participation. The procurement process utilizes a Competitive Sealed Proposals method where technical and financial factors are weighted equally. Technical evaluation focuses on the work plan, staff qualifications, offeror capabilities, and economic benefit to the State of Maryland. The selected contractor must adhere to strict security and compliance mandates, including CJIS criminal background checks, HIPAA Business Associate Agreements, and the use of a tracking system for Service Level Agreement reporting. Performance is measured by specific quality standards regarding deliverable timeliness, quality, stakeholder engagement, and communication responsiveness, with failure to meet these standards resulting in SLA credits. Financial proposals must provide fully loaded hourly labor rates for roles including Project Managers, Subject Matter Experts, and Technical/Analytical Support. Payments are made via electronic funds transfer and require a signed Deliverable Product Acceptance Form. Proposals must be submitted in two separate volumes via the eMMA electronic procurement system, consisting of a technical response and a financial proposal. Additional requirements include a non-compete clause prohibition, a non-disclosure agreement, and a data use agreement.

POSTED

about 14 hours ago

DEADLINE

Windows Server Administration and SupportThe Windows Server Administration and Support subcontract involves providing technical support and maintenance for Windows Server infrastructure to prime contractors working on City of Surrey projects. The selected provider will be responsible for server-side technical support, managing incident responses for server-related issues, and ensuring that server availability and performance consistently meet the standards set by the City of Surrey. Key deliverables include the maintenance of a stable server environment and the provision of detailed incident resolution reports. Qualified candidates must possess a Windows Server certification or provide evidence of equivalent professional expertise. This opportunity is associated with NAICS code 541512 and is based in Canada. Interested parties must submit their responses by the deadline of December 1, 2026.

POSTED

about 14 hours ago

DEADLINE

Power Platform and Dynamics 365 Specialized SupportThis subcontract opportunity involves providing specialized technical support for low-code automation and CRM platforms to prime contractors working on City of Surrey projects. The selected provider will be responsible for troubleshooting and maintaining Dynamics 365 configurations and Power Platform workflows, while managing the intake of service requests and delivering technical resolutions. Additionally, the role requires providing system health and stability reporting to the management team to ensure operational efficiency. Technical proficiency in Microsoft Power Platform and Dynamics 365 is mandatory for this engagement. The contract is categorized under NAICS code 541512 and is based in Canada. Interested parties must submit their responses by the deadline of December 1, 2026.

POSTED

about 14 hours ago

DEADLINE

Microsoft 365 and SharePoint Online Technical SupportThis subcontract focuses on providing specialized technical support and troubleshooting for Microsoft 365 and SharePoint Online environments to benefit prime contractors working on City of Surrey projects in Canada. The scope of work involves managing the end-to-end service request process through a dedicated support portal and communication channels, with a capacity to resolve up to 100 support incidents annually. The service provider is required to adhere to strict response time SLAs, particularly for critical severity-A incidents, and must provide regular management reports detailing activity and milestones. This engagement is categorized under NAICS code 541512 and is associated with the Province of British Columbia.

POSTED

about 14 hours ago

DEADLINE

Software Implementation and Integration ConsultantThis subcontract for a Software Implementation and Integration Consultant involves the technical integration of POD software for prime contractors supporting University of Michigan HomeMed Pharmacy projects. The selected consultant is responsible for the end-to-end delivery of a fully operational integrated system, beginning with the project assessment phase and continuing through software configuration tailored to specific pharmacy operational needs. Key deliverables include the development of a comprehensive project execution plan and a robust risk management strategy. The scope of work requires the coordination of both on-site and off-site activities to ensure all milestones are met within a defined project timeline. This engagement falls under NAICS code 541512 and is associated with the University of Michigan. Interested parties should note the response deadline of November 18, 2026.

University of Michigan

POSTED

about 14 hours ago

DEADLINE

Proof of Delivery (POD) for HomeMed Pharmacy

Solicitation # RFP-0012500-TECH-2026

The University of Michigan is soliciting proposals under RFP-0012500-TECH-2026 for a HIPAA-compliant proof-of-delivery (POD) and delivery management software solution for HomeMed Pharmacy. The objective is to modernize pharmacy operations by implementing a platform that supports electronic signature capture, photo verification, geofencing, and patient-facing digital confirmations. Key technical requirements include route optimization, real-time driver tracking, and bidirectional integration with CareTend (Wellsky) and Epic. The solution must adhere to strict accessibility standards, including WCAG 2.1 Level AA, Section 508, and the Americans with Disabilities Act. The contract is envisioned as a three-year initial agreement with the option to extend for two additional one-year periods. Suppliers must provide a comprehensive proposal including an executive summary, a detailed cost proposal via Excel, and a data security agreement signed as is. Cybersecurity certifications such as SOC2 Type 2, ISO 27001, or HITRUST are highly relevant to the evaluation. Payment terms are Net 0 days for suppliers enrolled in a virtual card program, or Net 45 days otherwise. Proposals were due by November 17, 2026, and the University requires interviews with key personnel before the project commences.

University of Michigan

POSTED

about 14 hours ago

DEADLINE

ATMS Remote Migration Specialist

Florida Department of Transportation

POSTED

about 14 hours ago

DEADLINE

More opportunities from California → Franchise Tax Board

Same awarding agency

Integrated CCP Software Supplier

Software Publishers

POSTED

about 9 hours ago

DEADLINE

in about 2 months

Genesys Contact Center Software Provider

Software Publishers

POSTED

about 9 hours ago

DEADLINE

in about 2 months

IFB FTB-2627-00911 Genesys Software Subscriptions and Application Support Services

Solicitation # FTB-2627-00911

The California Franchise Tax Board (FTB) is soliciting bids for the renewal and procurement of Genesys software subscriptions and application support services to maintain its Enterprise-Wide Customer Service Platform II Contact Center Platform (CCP). The scope includes various Genesys products such as Framework, Voice Platform, Reporting, Nuance Speech Recognizer, and Workforce Management, with integrations for Qfiniti and Mindful Callback. Software subscriptions are paid annually in advance, while professional services are billed in arrears on a time-and-materials basis, capped at $20,000.00. Work may be performed at the FTB Central Office in Sacramento or remotely within the United States, with a requirement for 24/7 support availability. The contract will be awarded to the responsive and responsible supplier who meets all mandatory administrative, qualification, and support plan requirements and offers the lowest net cost. Bidders must submit mandatory documentation, including minimum qualifications, a support plan, a resume shell, and a confidentiality statement. Evaluation includes preferences for California Small Businesses and Disabled Veteran Business Enterprises (DVBE), though the DVBE program is waived for this solicitation while the incentive remains. All deliverables must comply with WCAG 2.1 Levels A and AA accessibility standards and be provided in MS Word, PDF, PowerPoint, and CSV formats. Final bids are due by November 24, 2026.

Other Computer Related Services

POSTED

about 9 hours ago

DEADLINE

in about 2 months

Franchise Tax Board Turnstiles Replacement and New Card ReadersThe Franchise Tax Board is seeking a contractor to upgrade on-site security at its Sacramento campus in California. The scope of work involves the installation of eight new turnstiles along with adjacent railings and gates, the replacement of a metal door and frame at the warehouse, and the addition of 16 new cameras. Furthermore, the project requires the installation of card readers, cameras, and electric strikes across seven doors to enhance overall facility security and energy efficiency. This project is currently listed as a forecast with a posted date of October 27, 2026. Primary points of contact for the initiative include BHRB Director Candie Malone and Staff Operations Specialist Sukh Singh. The work will be performed at the agency's facility located in Sacramento, California, zip code 95827.

Security Systems Services (except Locksmiths)

POSTED

DEADLINE

RFQ FTB-2627-00001 Security Technology Refresh

Solicitation # FTB-2627-00001

The California Franchise Tax Board (FTB) is soliciting quotations for a Security Technology Refresh project to provide hardware, software, installation, configuration, and ongoing support. The scope of work involves refreshing a combined system infrastructure consisting of 20 physical servers, 8 virtual servers, 86 CCURE clients, and 110 Milestone Clients. Key requirements include the provision of BCD Video Recording Servers, iSTAR Ultra G2 GCM boards, and professional services from Milestone and Software House. The project will be executed in multiple phases, including a C-CURE 3.00.4 upgrade, with some work required after business hours and on weekends to minimize operational disruptions. All installation services must be performed by Milestone and Software House CCURE-certified technicians. The contract will be awarded to the responsible bidder offering the lowest net cost, with price incentives available for certified Disabled Veteran Business Enterprise (DVBE) participation. Deliverables must be quoted F.O.B. Destination, and final acceptance is contingent upon successful User Acceptance Testing (UAT) and a validation period overseen by the FTB Contract Manager. The agreement includes a one-year general hardware warranty and a five-year manufacturer warranty for BCD Video Servers. Bidders must submit all responses via email or fax by October 30, 2026, at 5:00 PM PT, utilizing the State's official quotation forms and providing mandatory certifications, including a California retailer's seller's permit and a confidentiality statement.

Security Systems Services (except Locksmiths)

POSTED

DEADLINE

in about 1 month

Certified C-CURE and Milestone Installation ServicesThis subcontract for the California Franchise Tax Board involves the installation and configuration of security infrastructure. The scope of work includes the deployment of 20 physical and 8 virtual servers, along with the configuration of 86 C-CURE and 110 Milestone clients. A critical requirement of the project is the migration of servers with minimal downtime while ensuring that LDAP functionality is maintained throughout the process. To ensure successful delivery, the project requires technicians who hold certifications in both Milestone and Software House C-CURE. The final deliverables consist of a fully operational integrated security infrastructure and all associated technical documentation. The solicitation was posted on October 16, 2026, with a response deadline of December 12, 2026, falling under NAICS code 541512.

Computer Systems Design Services

POSTED

DEADLINE

in about 1 month

Security Software and OS License ProviderThis subcontract agreement establishes a provider for security software and operating system licenses to support prime contractors working on California Franchise Tax Board security infrastructure projects. The scope of work includes the delivery of installation media and license keys for specific software, including Windows 2022 Operating System, SQL 2022, C-CURE 9000, and Milestone XProtect, all governed by standard software licensing agreements. The opportunity is categorized under NAICS code 513210 and was posted on October 16, 2026, with a response deadline of December 12, 2026. Interested parties can find further details through the Cal eProcure portal under the specified event number.

Software Publishers

POSTED

DEADLINE

in about 1 month

Security Server and Client Hardware SupplierThis subcontract involves the procurement and delivery of physical hardware to support prime contractors on security refresh projects for the California Franchise Tax Board. The scope of work requires the provision of 20 physical servers along with hardware for 86 C-CURE and 110 Milestone clients, all of which must strictly adhere to the agency's site, electrical, and environmental specifications. Eligible suppliers must be US-based entities, and all personnel associated with the contract must possess valid US work authorization. The solicitation was posted on October 16, 2026, with a response deadline of December 12, 2026, falling under NAICS code 423430.

Computer and Computer Peripheral Equipment and Software Merchant Wholesalers

POSTED

DEADLINE

in about 1 month

RFP FTB-2627-00432 CalEITC Advertising Campaign

Solicitation # 0000040621

The California Franchise Tax Board is soliciting proposals for RFP FTB-2627-00432 to obtain creative design and digital advertising services for the California Earned Income Tax Credit (CalEITC) advertising campaign. The primary objective is to increase the issuance of CalEITC credits and promote related programs such as the Young Child Tax Credit, Foster Youth Tax Credit, MyFTB, CalFile, and Volunteer Income Tax Assistance. The selected vendor will be responsible for developing a comprehensive advertising plan, creating digital assets including graphics, video, and audio, and implementing a statewide digital-only campaign. The initial campaign is scheduled to run from February 1, 2027, through April 15, 2027, with an overall agreement term estimated from November 24, 2026, through June 30, 2027, and an option for a one-year extension. The maximum anticipated budget is 450,000 dollars per year, which must include all contract costs and paid media placements. Proposals will be evaluated on a 1,000-point scale, with 70 percent weighted toward non-cost factors and 30 percent toward cost. Mandatory requirements include a minimum of 3 percent Disabled Veteran Business Enterprise participation, the maintenance of at least one California office, and the provision of materials in both English and Spanish. All deliverables must adhere to ADA accessibility standards and undergo FTB security reviews, particularly regarding third-party tracking codes. Payments are made in arrears, with 10 percent of each invoice withheld until the completion of the agreement.

Advertising Agencies

POSTED

DEADLINE

in about 2 months

Diverse and Community Media Outreach SpecialistThe Diverse and Community Media Outreach Specialist subcontract supports the California Franchise Tax Board by identifying and partnering with diverse media outlets for advertising projects. The selected specialist is responsible for vetting ethnic and community media outlets in accordance with Government Code Section 65054, negotiating placements, and implementing targeted, location-based advertising. This role requires the use of media buying platforms and ad-serving technology to deliver a comprehensive Media Inclusion Plan and successfully executed placements. This opportunity is associated with NAICS code 541810 and is centered in Fresno, California. Interested parties must adhere to the response deadline of December 31, 2026. The project focuses on expanding the reach of state advertising through strategic partnerships with underrepresented media organizations to ensure inclusive community outreach.

Advertising Agencies

POSTED

DEADLINE

in about 2 months

Digital Audio Production ServicesThis subcontract for Digital Audio Production Services involves the creation of digital audio assets for prime contractors working on California Franchise Tax Board advertising projects. The scope of work includes voiceover casting, recording, and audio engineering for a minimum of four audio assets, utilizing professional recording studios and digital audio workstation software. All final products must be formatted specifically for podcasts and streaming platforms. The project is associated with NAICS code 512110 and will be performed in Fresno, California. Interested parties should note that the response deadline is December 31, 2026, with the initial posting dated October 12, 2026. The primary deliverable is one set containing at least four completed digital audio files.

Motion Picture and Video Production

POSTED

DEADLINE

in about 2 months

Digital Video Production ServicesThis subcontract for Digital Video Production Services involves creating digital video content for prime contractors supporting California Franchise Tax Board advertising projects. The selected provider will be responsible for the full production lifecycle, including scripting, filming, and editing, to deliver at least two professional videos optimized for various digital platforms. All deliverables must adhere to accessibility standards, specifically including the provision of closed captioning. The project is categorized under NAICS code 512110 and will be performed in Fresno, California. Interested parties must submit their responses by the deadline of December 31, 2026. This engagement ensures the delivery of high-quality visual assets produced with professional-grade cameras and editing software to meet the agency's communication goals.

Motion Picture and Video Production

POSTED

DEADLINE

in about 2 months

Ready to Pursue This Opportunity?

Get AI-powered intelligence on this solicitation and the ones like it

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Join 750+ contractors already using CLEATUS