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Integrated CCP Software Supplier

Open
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Place of Performance

CA, USA

Set-Aside

NONE

Documents

This scope was carved out of FTB-2627-00911.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

IFB FTB-2627-00911 Genesys Software Subscriptions and Application Support Services

AI Contract Breakdown

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Timeline

Posted

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Response Deadline

Submission deadline

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Organization & Contact Information

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AgencyCalifornia → Franchise Tax Board
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Supplies and maintains integrated software components for prime contractors on California Franchise Tax Board (FTB) projects. Provisions and integrates Qfiniti and Mindful Callback software with the primary Genesys platform. Ensures products maintain net accessibility and compatibility with the existing FTB environment. Delivers functional integrated software subscriptions for Qfiniti and Mindful Callback.

Similar Contracts

Same NAICS industry code

More opportunities from California → Franchise Tax Board

Same awarding agency

NAICS: 541519
New
SLED
IFB FTB-2627-00911 Genesys Software Subscriptions and Application Support Services
Solicitation # FTB-2627-00911
The California Franchise Tax Board (FTB) is soliciting bids for the renewal and procurement of Genesys software subscriptions and application support services to maintain its Enterprise-Wide Customer Service Platform II Contact Center Platform (CCP). The scope includes various Genesys products such as Framework, Voice Platform, Reporting, Nuance Speech Recognizer, and Workforce Management, with integrations for Qfiniti and Mindful Callback. Software subscriptions are paid annually in advance, while professional services are billed in arrears on a time-and-materials basis, capped at $20,000.00. Work may be performed at the FTB Central Office in Sacramento or remotely within the United States, with a requirement for 24/7 support availability. The contract will be awarded to the responsive and responsible supplier who meets all mandatory administrative, qualification, and support plan requirements and offers the lowest net cost. Bidders must submit mandatory documentation, including minimum qualifications, a support plan, a resume shell, and a confidentiality statement. Evaluation includes preferences for California Small Businesses and Disabled Veteran Business Enterprises (DVBE), though the DVBE program is waived for this solicitation while the incentive remains. All deliverables must comply with WCAG 2.1 Levels A and AA accessibility standards and be provided in MS Word, PDF, PowerPoint, and CSV formats. Final bids are due by November 24, 2026.
Other Computer Related Services

POSTED

about 9 hours ago

DEADLINE

in about 2 months
View Details
NAICS: 561621
SLED
RFQ FTB-2627-00001 Security Technology Refresh
Solicitation # FTB-2627-00001
The California Franchise Tax Board (FTB) is soliciting quotations for a Security Technology Refresh project to provide hardware, software, installation, configuration, and ongoing support. The scope of work involves refreshing a combined system infrastructure consisting of 20 physical servers, 8 virtual servers, 86 CCURE clients, and 110 Milestone Clients. Key requirements include the provision of BCD Video Recording Servers, iSTAR Ultra G2 GCM boards, and professional services from Milestone and Software House. The project will be executed in multiple phases, including a C-CURE 3.00.4 upgrade, with some work required after business hours and on weekends to minimize operational disruptions. All installation services must be performed by Milestone and Software House CCURE-certified technicians. The contract will be awarded to the responsible bidder offering the lowest net cost, with price incentives available for certified Disabled Veteran Business Enterprise (DVBE) participation. Deliverables must be quoted F.O.B. Destination, and final acceptance is contingent upon successful User Acceptance Testing (UAT) and a validation period overseen by the FTB Contract Manager. The agreement includes a one-year general hardware warranty and a five-year manufacturer warranty for BCD Video Servers. Bidders must submit all responses via email or fax by October 30, 2026, at 5:00 PM PT, utilizing the State's official quotation forms and providing mandatory certifications, including a California retailer's seller's permit and a confidentiality statement.
Security Systems Services (except Locksmiths)

POSTED

22 days ago

DEADLINE

in about 1 month
View Details
NAICS: 541810
SLED
RFP FTB-2627-00432 CalEITC Advertising Campaign
Solicitation # 0000040621
The California Franchise Tax Board is soliciting proposals for RFP FTB-2627-00432 to obtain creative design and digital advertising services for the California Earned Income Tax Credit (CalEITC) advertising campaign. The primary objective is to increase the issuance of CalEITC credits and promote related programs such as the Young Child Tax Credit, Foster Youth Tax Credit, MyFTB, CalFile, and Volunteer Income Tax Assistance. The selected vendor will be responsible for developing a comprehensive advertising plan, creating digital assets including graphics, video, and audio, and implementing a statewide digital-only campaign. The initial campaign is scheduled to run from February 1, 2027, through April 15, 2027, with an overall agreement term estimated from November 24, 2026, through June 30, 2027, and an option for a one-year extension. The maximum anticipated budget is 450,000 dollars per year, which must include all contract costs and paid media placements. Proposals will be evaluated on a 1,000-point scale, with 70 percent weighted toward non-cost factors and 30 percent toward cost. Mandatory requirements include a minimum of 3 percent Disabled Veteran Business Enterprise participation, the maintenance of at least one California office, and the provision of materials in both English and Spanish. All deliverables must adhere to ADA accessibility standards and undergo FTB security reviews, particularly regarding third-party tracking codes. Payments are made in arrears, with 10 percent of each invoice withheld until the completion of the agreement.
Advertising Agencies

POSTED

27 days ago

DEADLINE

in about 2 months
View Details

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