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--Of a Other than Full and Open Competition (Brand Name) acquisition to be conducted for Remedy Software Licenses and software maintenance/support, for a POP of one year, under authority of 10 U.S.C. 2304(c)(1) and FAR 6.302-1.

Active

USA-SNOTE-070309-006Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

This contract involves a non-competitive acquisition of Remedy software licenses along with associated software maintenance and support for a one-year period starting March 1, 2007. The procurement is authorized under 10 U.S.C. 2304(c)(1) and FAR 6.302-1, indicating that it is an Other than Full and Open Competition (brand name) acquisition. The selected contractor is tasked with providing Commercial Off-the-Shelf (COTS) software licenses and maintenance services that will support the Network Enterprise Technology Command (NETCOM) in managing network operations. This includes the communication of NETOPs reporting, tasking orders, and information requests across NETCOM, subordinate units, other Army components, and Department of Defense entities. The software solution is intended to standardize and enhance network trouble ticket management for mission-critical services such as event tracking, outages, restoration, and network service requests. Additional capabilities are required to support emerging NETCOM requirements associated with IT service consolidation, Area Processing Center, and Network Service Center concepts. Maintenance and upgrade functions should improve the Configuration Management Database and Service Desk systems, covering incident, problem, change, asset, and service level management, delivering an integrated view of all operational aspects. The work has historically been performed by multiple authorized BMC resellers under various contracts. Comments on the contract extension were accepted until March 16, 2007. The Army Small Computer Program is also considering an Enterprise Agreement action to address these needs. Points of contact include Wendy Alameda-Clark and Timothy Baker at NETCOM in Fort Huachuca, Arizona.

General Info

Non-competitive Remedy software license and support acquisition for NETCOM network management, one-year period.

Agency

Department Of Defense → W6QK Acc-Apg Cont Ct Software Sector

NAICS

423430 - Computer and Computer Peripheral Equipment and Software Merchant Wholesalers

Place of Performance

Set-Aside

NONE

Documents

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Timeline

PostedMar 9

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Organization & Contact Information

AgencyDepartment Of Defense → W6QK Acc-Apg Cont Ct Software Sector

ContactsNo contacts available

OfficeFORT HUACHUCA, AZ, 85613-0000, USA

Organization / AgencyDepartment Of Defense → W6QK Acc-Apg Cont Ct Software Sector

Office AddressFORT HUACHUCA, AZ, 85613-0000, USA

ContactsNo contact information available

Full Description

The purpose of this synopsis is to notify industry that an Other than Full and Open Competition ( Brand Name) acquisition will be conducted for Remedy Software Licenses and software maintenance and support, for the period a period beginning 1 March 2 007 for one year, under the authority of 10 U.S.C. 2304(c)(1) and FAR 6.302-1. The contractor shall provide Commercial Off the Self Software (COTS) licenses and software maintenance and support and will provide Network Enterprise Technology Command (NETCO M) operational tools to communicate all phases of Network Operations (NETOPs) Reporting, Tasking Orders and Requests for Information to NETCOM command and subordinate units, all other Army components and DoD compenents. A standardized COTS software is re quired for trouble ticket management for network operations for the NETCOM to track and manage mission critical services, communications network events, outages, restoration and request for network services. Additional functionality is required to support emerging requirements for NETCOM to support Information Technology Service Consolidation, Area Processing Center and Network Service Center concepts and requirements. License Software upgrade and maintenance capabilities are required to provide enhanced Service Desk capabilities for the Configuration Management Data Base/Service Desk (CMDB/SD) System to include Incident/Problem, Change, Asset, and Service Level Management (SLM) providing an integrated view of all aspects of incidents, problems, assets, se rvices, and customers. The current requirements are covered under various contracts and have been performed by multiple BMC authorized resellers. Closing date for comments is 16 March 2007. For additional information on this non-competitive contract exte nsion, please contact Wendy Alameda-Clark at +1 (555) 000-0000 or e-mail contact@example.gov or Tim Baker, Contracting Officer at +1 (555) 000-0000 or e-mail contact@example.gov Special Note: An Enterprise Agreement action is being considered for these requirements by the Army Small Computer Program (ASCP).