On-Demand IT Support and Help Desk Services

The contract seeks a provider to deliver Tier 1–2 technical support services to election staff during active election periods, ensuring uninterrupted operation of critical systems through both remote assistance and on-site support in urban centers across Canada. This subcontract is focused on timely, reliable IT help desk services to address hardware, software, and network issues faced by election personnel, with an emphasis on rapid response and minimal downtime during high-pressure electoral events. Support must be available during extended hours and capable of scaling to meet surge demand associated with voting days and counting periods. The solicitation, posted under NAICS code 541512 for Computer Systems Design and Related Services, is issued by the Office of the Chief Electoral Officer under the Government of Canada and is open for submissions until June 25, 2026. The place of performance covers all urban centers in Canada where election activities occur, requiring the contractor to demonstrate flexibility and geographic responsiveness. While no set-aside status or specific point of contact is indicated, the contract is accessible through the Canada Buys portal and requires qualified vendors to meet the operational needs of a nationally significant public function with strict reliability and confidentiality expectations.