On-Demand Technical Support (Remote & Field)

This contract requires the provision of on-demand technical support for the troubleshooting, remote diagnostics, and emergency field interventions related to compressed natural gas station control and monitoring systems. The scope encompasses responsive service delivery both remotely and in the field to ensure continuous and safe operation of critical infrastructure, with an emphasis on rapid resolution of technical issues that may impact system integrity or public safety. The work must be performed with high reliability and urgency, as failures in these systems can lead to operational downtime or hazardous conditions. The opportunity is classified as a subcontract under NAICS code 541512, indicating it falls within the category of computer systems design and related services. It is posted by the Finance Department of the City of San Bernardino in California, with a response deadline of August 28, 2026. There is no specified set-aside designation or point of contact provided, and performance location details are not defined, suggesting that support may be required across any CNG station operated by or under contract with the agency. Bidders must be prepared to demonstrate technical expertise in CNG station control systems and the capacity to respond swiftly to emergencies, whether remotely or through on-site deployment.