This Government Contract opportunity from Texas was posted on June 17, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Ongoing Account Management & Customer Support
Contract Overview
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AI Contract Overview
The contract requires the provision of ongoing bilingual account management and Tier 1 and Tier 2 customer support focused on employee enrollment, claims processing, and billing inquiries. The services must be delivered in a manner that ensures clear, accurate, and timely assistance to employees navigating administrative processes related to their benefits. Support staff must be fluent in both English and another language to effectively serve a diverse population and resolve complex issues beyond basic inquiries. This is a subcontract under the City of Denton, Texas, with a North American Industry Classification System code of 561400, indicating it falls under administrative and support services. The solicitation was posted on June 17, 2026, and responses are due by July 8, 2026. The place of performance and specific office details are not provided, but the work is tied to the City of Denton’s internal operations. Interested parties must submit proposals through the designated online portal before the deadline to be considered for award.
General Info
Agency
NAICS
Place of Performance
TX, USASet-Aside
Documents
This scope was carved out of 9075.
The full solicitation package (10 documents), including the RFP, is on the prime solicitation, not on this scope.
Voluntary Insurance Products
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Timeline
Submission Closed
Organization & Contact Information
Full Description
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Same awarding agency
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