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This Government Contract opportunity from Texas was posted on June 17, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Ongoing Account Management & Customer Support

Closed
State & Local

Contract Overview

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The contract requires the provision of ongoing bilingual account management and Tier 1 and Tier 2 customer support focused on employee enrollment, claims processing, and billing inquiries. The services must be delivered in a manner that ensures clear, accurate, and timely assistance to employees navigating administrative processes related to their benefits. Support staff must be fluent in both English and another language to effectively serve a diverse population and resolve complex issues beyond basic inquiries. This is a subcontract under the City of Denton, Texas, with a North American Industry Classification System code of 561400, indicating it falls under administrative and support services. The solicitation was posted on June 17, 2026, and responses are due by July 8, 2026. The place of performance and specific office details are not provided, but the work is tied to the City of Denton’s internal operations. Interested parties must submit proposals through the designated online portal before the deadline to be considered for award.

General Info

Bilingual customer support for employee benefits enrollment, claims, and billing under City of Denton subcontract.

Agency

Texas → City Of DentonView Agency

NAICS

561400

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of 9075.

The full solicitation package (10 documents), including the RFP, is on the prime solicitation, not on this scope.

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Voluntary Insurance Products

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyTexas → City Of Denton
ContactsNo contacts available
OfficeN/A
Organization / Agency
Texas → City Of Denton
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide dedicated bilingual account management and Tier 1/Tier 2 support for employee enrollment, claims, and billing inquiries.

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