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Ongoing ITSM Support & Customer Success

Active

State & Local

Response Deadline08/17/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Texas → Tarrant County 9-1-1 Emergency Assistance DistrictView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP-2026-0001.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

TICKETING / ITSM SYSTEM

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PostedJul 6

subcontract

Response DeadlineAug 17

Submission deadline

Response Deadline

08/17/2026, 10:00:00 PM UTCin about 24 hours

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Organization & Contact Information

AgencyTexas → Tarrant County 9-1-1 Emergency Assistance District

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas → Tarrant County 9-1-1 Emergency Assistance District

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Post-implementation support including help desk assistance, system monitoring, troubleshooting, and continuous improvement of workflows and integrations.

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Solicitation # RFP-2026-0001

Tarrant County 9-1-1 Emergency Assistance District is soliciting proposals for a TICKETING / ITSM SYSTEM under solicitation number RFP-2026-0001, with the request posted on July 6, 2026 and a firm deadline for submissions at 10:00 PM on August 17, 2026. All inquiries must be directed via email to Aniel Austin, Chief Financial Officer, at FinanceTC911@tc911.org, and responses to questions will be published on the district’s procurement website at www.tc911.org/procurement. Proposals may be submitted either electronically or as hard copy; electronic submissions must be emailed with the subject line “RFP- Ticketing System” to FinanceTC911@tc911.org, while hard copies require six printed volumes, one flash drive with an electronic copy, and must be sealed in an envelope clearly labeled “RFP- Ticketing System” and delivered to the district’s office in Fort Worth, Texas. Fax or telephone submissions are strictly prohibited, and all proposals must adhere to the specified formatting and delivery requirements to be considered.

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