Ongoing Maintenance & Technical Support
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The contract titled Ongoing Maintenance & Technical Support outlines an annual agreement for comprehensive technical support services to ensure the continued operational integrity of systems used by the Division of Administrative Hearings in Florida. Services include routine bug fixes, performance tuning, system updates, and dedicated help desk assistance for both staff and public users, aiming to maintain high availability and user satisfaction. The contract is structured as a subcontract under NAICS code 541512, which pertains to custom computer programming services, indicating the work will involve tailored technical solutions rather than off-the-shelf support. While the solicitation was posted on July 23, 2026, responses are due by September 16, 2026, with no set-aside provisions or geographic restrictions specified. The place of performance and agency office details are not provided, but the work is tied to Florida state operations and must be accessible remotely or on-site as needed to support users across the state. All services must be delivered in alignment with the agency’s technical standards and service level expectations, though specific performance metrics or escalation procedures are not detailed in the public posting.
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FL, USASet-Aside
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