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This Government Contract opportunity from North Carolina was posted on June 24, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Ongoing Support & Help Desk Operations

Closed
State & Local

Contract Overview

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The Ongoing Support and Help Desk Operations subcontract for the Wake County Board of Education in North Carolina focuses on providing critical post-deployment technical services. The scope of work includes delivering Tier 2 and Tier 3 support, performing regular system maintenance, managing ticketing administration, and ensuring incident resolution is handled according to established service level agreements. This opportunity was posted on June 24, 2024, with a response deadline of July 10, 2024. Classified under NAICS code 541513, the contract is designed to maintain operational stability and technical efficiency for the agency's systems through dedicated help desk operations.

General Info

Tier 2 and 3 technical support and help desk operations for Wake County schools.

Documents

This scope was carved out of 251-25-141.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Automated Service Management System Implementation for Educational Institution

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyNorth Carolina → Wake County Board of Education
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide Tier 2/Tier 3 support, system maintenance, ticketing administration, and SLA-driven incident resolution post-deployment.

Earlier notices in this NAICS code

Posted before this notice, open and closed

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Keith Deutsch
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