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Ongoing Technical Support & Help Desk Services

Active

State & Local

Response Deadline07/28/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract seeks a subcontractor to provide ongoing technical support and help desk services for a software platform used in educational settings, with a focus on maintaining system reliability and user satisfaction during school hours. Responsibilities include continuous monitoring of system uptime, prompt resolution of user-reported issues, and adherence to service level agreements that define guaranteed response and resolution times. The support must be consistently available to meet the operational needs of school staff and students, ensuring minimal disruption to educational activities. The solicitation is issued under NAICS code 541512 for computer systems design and related services, and is classified as a subcontract opportunity by the Mississippi Department of Finance and Administration. The posting date is July 16, 2026, with a deadline for responses set for July 28, 2026. While specific performance locations and point of contact details are not provided, the work is intended to serve educational institutions within the state of Mississippi under the oversight of MPTAP. All bidders must be prepared to meet the technical and operational requirements without the benefit of a formal set-aside designation.

General Info

Subcontractor needed for school-hour tech support and help desk services in Mississippi, ensuring system uptime and SLA compliance.

Agency

Mississippi → MPTAPView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

MS, USA

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PostedJul 16

subcontract

Response DeadlineJul 28

Submission deadline

Response Deadline

07/28/2026, 06:00:00 PM UTCin about 5 hours

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Organization & Contact Information

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AgencyMississippi → MPTAP

ContactsNo contacts available

OfficeN/A

Organization / Agency

Mississippi → MPTAP

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide continuous technical support for the software platform, including user troubleshooting, system uptime monitoring, and SLA-backed response times during school hours.

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