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Ongoing Technical Support & Help Desk (Tier 2+)

Active

State & Local

Response Deadline08/28/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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Texas A&M University is seeking a subcontractor to provide ongoing Tier 2 and above technical support for its SaaS platform, focusing on post-implementation service delivery. The scope includes comprehensive troubleshooting, escalation management, continuous system monitoring, and strict adherence to SLA-driven response and resolution times to ensure minimal downtime and optimal platform performance. This contract is classified under NAICS code 541519 and is open for bids with a submission deadline of August 28, 2026. The opportunity is posted on the SciQuest platform and does not specify a set-aside category or detailed office location details.

General Info

Texas A&M seeks subcontractor for Tier 2+ SaaS technical support with SLA-driven response, monitoring, and escalation by August 28, 2026.

Agency

Texas A&M UniversityView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Not specified

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedJul 27

subcontract

Response DeadlineAug 28

Submission deadline

Response Deadline

08/28/2026, 07:00:00 PM UTCin 29 days

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Organization & Contact Information

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AgencyTexas A&M University

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas A&M University

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Post-implementation technical support including troubleshooting, escalation management, system monitoring, and SLA-driven response times for the SaaS platform.

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