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This Government Contract opportunity from Texas was posted on June 10, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Ongoing Technical Support & Maintenance

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
New
SLED
Maintenance Support for Priority Dispatch Software Sole Source 26-27
Solicitation # SS PS TS 26 27
Escambia County Public Safety is seeking quotes for a sole source contract for Maintenance Support for Priority Dispatch Software for fiscal year 2027, covering the period from October 1, 2026, to September 30, 2027. The selected provider will be responsible for routine maintenance, including regular updates, patches, version upgrades, and proactive system health monitoring. Key technical requirements include the ability to modify original software source code for enhancements and bug fixes, the implementation of robust security measures, and the provision of a secure, reliable VPN connection for support activities. The vendor must also provide customizable reports that interface with the Priority Dispatch database and offer advanced user support and training. The contract mandates a strict Service Level Agreement requiring 24/7/365 availability, with a critical response time of within 30 minutes for system outages. Qualified respondents must demonstrate extensive knowledge of Priority Dispatch software and experience managing mission-critical applications. Deliverables include detailed records of all maintenance activities, user support interactions, and a comprehensive schedule of planned updates and potential downtime. This solicitation, numbered SS PS TS 26 27, requires electronic submission by November 10, 2026, and is managed by the Purchasing Coordinator, Tammy Straughn.
Public Safety

POSTED

about 16 hours ago

DEADLINE

in 6 days

AI Contract Overview

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The contract titled "Ongoing Technical Support & Maintenance" involves post-deployment technical support services such as help desk assistance, performance monitoring, bug resolution, and software updates. It is a subcontract opportunity issued by the Houston-Galveston Area Council in Texas, classified under NAICS code 541519, which relates to other computer related services. The solicitation was posted on June 10, 2026, with a response deadline of July 23, 2026. This contract aims to ensure continuous technical support and maintenance to sustain software functionality and performance after deployment. Specific details such as the exact location of performance, point of contact, and office address were not provided. The opportunity is accessible via the Texas SmartBuy procurement portal, indicating it is geared towards vendors capable of providing ongoing IT support services within the public sector or related entities in Texas.

General Info

Subcontract for ongoing technical support, maintenance, and software updates by Houston-Galveston Area Council.

Agency

Texas → HOUSTON-GALVESTON AREA COUNCIL

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP-ES-LGDES-06-26.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Lead Generation & Data Enrichment Software

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyTexas → HOUSTON-GALVESTON AREA COUNCIL
ContactsNo contacts available
OfficeN/A
Organization / Agency
Texas → HOUSTON-GALVESTON AREA COUNCIL
Office AddressN/A
ContactsNo contact information available

Full Description

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Post-deployment technical support, including help desk services, performance monitoring, bug resolution, and software updates.

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