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Ongoing Technical Support and Remote Monitoring

Active

State & Local

Response Deadline08/07/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract entails the provision of ongoing business hours technical support and remote monitoring for kiosk operations, ensuring continuous functionality through proactive troubleshooting, software and firmware update management, and adherence to defined service level agreements. Support services are required to maintain operational reliability with guaranteed response and resolution times, and include a comprehensive one-year warranty covering hardware and software defects. In addition to immediate support, the contractor must deliver a ten-year upgrade support commitment, ensuring the kiosks remain current with evolving technological standards and security requirements throughout their extended lifecycle. The work is structured as a subcontract under the Transportation agency’s Illinois office, with a solicitation posted July 17, 2026, and responses due by August 7, 2026.

General Info

Ongoing technical support and remote monitoring for kiosks with one-year warranty and ten-year upgrade commitment.

Agency

Illinois → TransportationView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

IL, USA

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

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Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PostedJul 17

subcontract

Response DeadlineAug 7

Submission deadline

Response Deadline

08/07/2026, 09:00:00 PM UTCin 20 days

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Organization & Contact Information

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AgencyIllinois → Transportation

ContactsNo contacts available

OfficeN/A

Organization / Agency

Illinois → Transportation

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide business hours technical support, remote monitoring of kiosk operations, troubleshooting, and software/firmware update management with SLAs, including 1-year warranty and 10-year upgrade support.

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