Ongoing Technical Support & Service Desk

The contract is for ongoing technical support and service desk services under a subcontract arrangement, with the Western Wyoming Community College as the contracting organization. It requires the provider to deliver Tier 1–2 help desk support, including system monitoring, routine maintenance, software and system updates, and coordinated incident response, all governed by defined service level agreements to ensure timely and reliable resolution of technical issues. The scope emphasizes proactive system management and responsive support to maintain operational continuity for the college’s technology infrastructure. The opportunity was posted on July 27, 2026, with a response deadline of August 24, 2026, and falls under NAICS code 541512 for computer systems design and related services. While no specific location or point of contact is provided, the place of performance is tied to Wyoming, indicating that the services must be delivered in support of the college’s operational needs. The contract does not specify a set-aside type or organization type requirements, leaving eligibility open to qualified subcontractors able to meet the technical and SLA obligations described.