This Government Contract opportunity from Florida was posted on April 8, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Ongoing Technical Support & SLA-Backed Maintenance
Contract Overview
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The contract entails providing ongoing technical support and maintenance for an accessibility platform, governed by service level agreements (SLAs) to ensure timely and effective response to incidents. Key responsibilities include incident response, troubleshooting, user assistance, continuous system monitoring, and conducting quarterly performance reviews to evaluate service quality and system performance. This contract is structured as a subcontract under NAICS code 541519, which pertains to other computer-related services. Issued by the Florida Marketing agency, the contract was posted on April 8, 2026, and has a response deadline of May 19, 2026. Although specific geographic details and points of contact are not provided, the focus remains on delivering reliable technical support and maintenance services to uphold the accessibility platform's operational efficiency and user satisfaction. The contract emphasizes maintaining high standards through defined SLAs and regular reviews to address any ongoing or emerging technical issues promptly.
General Info
Place of Performance
FL, USASet-Aside
Documents
This scope was carved out of RFP-26-178.
The full solicitation package (10 documents), including the RFP, is on the prime solicitation, not on this scope.
Citywide Digital Accessibility Compliance Platform
AI Contract Breakdown
Uniform Contract FormatNo documents to break down
The breakdown needs solicitation documents. None were found from this contract's source.
Timeline
Submission Closed
Organization & Contact Information
Full Description
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