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Ongoing UC Support and Help Desk Services

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract solicits ongoing support services for unified communications systems, requiring the vendor to deliver Tier 1 and Tier 2 help desk assistance, incident resolution, and system maintenance in strict alignment with established service level agreements. The scope centers on ensuring continuous operational reliability and timely response to user issues within the UC environment, with performance measured by adherence to defined SLAs. The contract is designated as a subcontract under NAICS code 541519, issued by the Georgia Department of Administrative Services, and was posted on June 1, 2026, with proposals due by July 29, 2026. While specific location details are not provided, performance is expected to support the agency’s operational needs, and the offering is accessible via the Georgia government procurement portal for further submission details.

General Info

Tier 1 and Tier 2 UC support with SLA-aligned help desk, incident resolution, and system maintenance.

Agency

Georgia → Department of - Swc Administrative ServicesView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

GA, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

Posted

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Organization & Contact Information

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AgencyGeorgia → Department of - Swc Administrative Services
ContactsNo contacts available
OfficeN/A
Organization / Agency
Georgia → Department of - Swc Administrative Services
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide Tier 1–2 help desk support, incident resolution, and maintenance for UC systems with adherence to SLAs.

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