This Government Contract opportunity from United States Government Publishing Office was posted on June 25, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Onsite Technical Support & Help Desk Services

Closed

Federal

Submission Closed07/31/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541513

New

International

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NHS Gloucestershire ICB and Bristol, North Somerset and South Gloucestershire (BNSSG) ICB are merging into a single integrated body in April 2027 and require a unified Corporate IT Support Service. The contract seeks a single managed service provider to take end-to-end accountability for operational delivery, replacing a fragmented multi-supplier landscape. The service is designed around six core principles: a cloud-first and secure-by-design approach, outcome-focused delivery, single-point accountability, lean governance, interoperability with national NHS platforms and local datacentres, and sustainability in line with carbon neutral commitments. Implementation is scheduled to begin in January 2026, with the formal contract commencing on April 1, 2027. The scope of work is comprehensive, covering service desk support, onsite desktop support, end-user compute lifecycle management with a five-year refresh cycle, Microsoft Teams Phone telephony, cloud-managed print, and the management of 24 meeting rooms across two locations. Additionally, the provider will manage all third-party technology relationships, IT procurement, asset tagging, and provide the technical evidence required for annual DSPT submissions. The initial three-year contract is valued at 1,920,000 GBP, with two optional one-year extensions that could bring the total value to 2,700,000 GBP over five years. The procurement is conducted as a competitive flexible procedure, with a focus on suitability for small and medium-sized enterprises.

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The Marine Corps Systems Command, through the Portfolio Acquisition Executive Mission Systems, is conducting market research via solicitation M6785426I4208 to identify commercial partners for Marine Corps Cyberspace Environment Operational Support Services and Enterprise Artificial Intelligence Integration. The primary objective is to secure a large-scale, professional IT workforce of DoD Cyber Workforce Framework certified personnel to maintain and defend the Marine Corps Enterprise Network. Operating under a Government-Owned, Government-Operated, Contractor-Supported model, the requirement focuses on providing support within secure Impact Level 5 and Impact Level 6 boundaries for an estimated 250,000 NIPR and 35,000 SIPR users. A critical component of this effort is the integration of commercial AI and automation technologies to drive operational efficiencies, increase ticket deflection, and reduce manual touch-labor costs. The government is utilizing this sources-sought process to refine its acquisition strategy, including determining the optimal contract type and structuring flexible Contract Line Item Numbers. Interested respondents must provide a capabilities narrative and a detailed Vendor Comment Matrix addressing seven primary evaluation areas: company overview and past performance, AI capabilities and intellectual property, technical architecture and security, and staffing and performance metrics. Submissions are due by October 5, 2026, and must include corporate identifiers such as UEI and CAGE codes under NAICS 541513. Performance is expected to be based in Quantico, Virginia, with a strong emphasis on identifying tech-enabled labor forces capable of implementing AI/ML solutions in highly secure environments.

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Solicitation # 20260910050

The City of San Mateo Public Works Department is seeking a qualified IT/OT management consultant to provide comprehensive network services for its Wastewater Treatment Plant and collection system Plant Control Systems. The selected vendor will be responsible for the ongoing monitoring, management, and technical oversight of network switches, firewalls, servers, and workstations. Key requirements include 24/7 remote monitoring, monthly on-site support, incident response with a 24-hour window for non-emergency issues, and annual system audits conducted in accordance with NIST standards. The scope of work also encompasses cybersecurity planning, architecture and design reviews, and the coordination of maintenance and system improvements with SCADA integrators. Proposals are due by September 22, 2026, and must be submitted electronically to Robert Learmonth, the WWTP Plant Manager. Evaluation will be based on the firm's qualifications, specifically their ability to maintain network security and provide remote repair capabilities, as well as the total cost. Deliverables include monthly progress reports detailing completed work, identified risks, and industry-wide threats. The contract is structured as a Professional Services Agreement, requiring the vendor to adhere to strict confidentiality and data security standards, particularly regarding personally identifiable information and highly sensitive personal data. Acceptance of services will be based on written confirmation from the City following a review of deliverables against the defined statement of work.

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AI Contract Overview

The contract seeks a subcontractor to provide tiered technical support, troubleshooting, and maintenance services for a track-and-trace platform, requiring both onsite presence in Washington DC and Mississippi and remote availability to ensure continuous operational support. The services must encompass daily technical assistance, issue resolution, system monitoring, and preventive maintenance to sustain platform reliability and performance, with personnel expected to be accessible on-site at the specified locations while maintaining remote responsiveness for out-of-hours or emergency needs. The contract is issued under the NAICS code 541513 for computer systems design services and is classified as a subcontract under the United States Government Publishing Office, which is part of the Acquisition Services agency. Although the solicitation number is not provided, the posted date is June 25, 2026, with a response deadline of July 31, 2026, at 9:00 PM Eastern Time, and performance will be centered at the 20401 ZIP code in Washington DC.

General Info

Subcontractor required for onsite and remote technical support of track-and-trace platform in DC and Mississippi.

Agency

United States Government Publishing Office → Acquisition ServicesView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

Washington, DC, 20401, USA

Set-Aside

NONE

Documents

This scope was carved out of 040ADV-26-R-0024.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Pre-Solicitation Notice GPO Production Environment Track and Trace Platform

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PhaseClosed

PostedJun 25

subcontract

Response DeadlineJul 31

Deadline has passed

Submission Closed

07/31/2026, 09:00:00 PM UTC

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Organization & Contact Information

AgencyUnited States Government Publishing Office → Acquisition Services

ContactsNo contacts available

OfficeN/A

Organization / Agency

United States Government Publishing Office → Acquisition Services

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provide tiered technical support, troubleshooting, and maintenance for the track-and-trace platform, with onsite presence in DC and MS and remote availability.