This Government Contract opportunity from Department Of Defense was posted on October 19, 2021. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Operations and Maintenance Service Order Center

Awarded

W91247-21-R-9003Federal

Submission Closed10/14/2021, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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AI Contract Overview

The Operations and Maintenance Service Order Center contract, solicitation W91247-21-R-9003, is a total small business set-aside awarded by the Department of Defense for the W6QM Micc Fdo at Fort Bragg, North Carolina. The contract provides critical service call center and production support for OMD shops, focusing on the management of over 55 million square feet of real property, 1,500 lane miles of roads, and three active Army airfields. Key responsibilities include the daily import, analysis, and reporting of data within the General Fund Enterprise Business System and the administration of the Army Maintenance Application for resident work order requests. The scope of work involves high-volume operational support, including the historical management of 70,000 annual Demand Maintenance Orders and 30,000 Operational and Preventive Maintenance Orders. The service provider manages a call center handling between 300 and 400 customer calls daily and is responsible for generating frequent ad hoc reports to ensure accurate data management. All performance takes place at Fort Bragg, NC, specifically supporting operations centered around Building 251.

General Info

Agency

Department Of Defense → W6QM Micc Fdo Ft Bragg

Contract Value

$3,112,628.42

NAICS

561110 - Office Administrative Services

Place of Performance

Fort Bragg, NC, 28310, USA

Set-Aside

SBA

Awardee

ETHIC TECH, LLC

Award Issued Date

10/15/2021, 12:00:00 AM UTC

Documents

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

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The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

12 updates

PhaseAwarded

PostedFeb 9

Presolicitation

Type ChangedFeb 18

Presolicitation → Solicitation

Notice updatedFeb 18

Response deadline changed from Feb 23, 2021 to Mar 9, 2021. The notice description changed.

Notice updatedFeb 18

The notice description changed. The point of contact changed.

Notice updatedMar 8

Response deadline changed from Mar 9, 2021 to Mar 26, 2021. The notice description changed.

Notice updatedMar 25

Response deadline changed from Mar 26, 2021 to Apr 2, 2021. The notice description changed.

Notice updatedApr 2

Response deadline changed from Apr 2, 2021 to Apr 19, 2021. The notice description changed.

Notice updatedApr 16

Response deadline changed from Apr 19, 2021 to Apr 30, 2021. The notice description changed.

Notice updatedApr 30

Response deadline changed from Apr 30, 2021 to May 7, 2021. The notice description changed.

Notice updatedMay 7

Response deadline changed from May 7, 2021 to May 12, 2021. The notice description changed.

Notice updatedMay 7

The notice description changed.

Notice updatedMay 7

The notice description changed.

Notice updatedMay 12

The notice description changed.

Notice updatedOct 19

Notice details unchanged. Attachments may have changed.

AwardedOct 15

Contract was awarded

Submission Closed

10/14/2021, 12:00:00 AM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → W6QM Micc Fdo Ft Bragg

Contacts2 people available

OfficeFORT BRAGG, NC, 28310-0000, USA

Organization / AgencyDepartment Of Defense → W6QM Micc Fdo Ft Bragg

Office AddressFORT BRAGG, NC, 28310-0000, USA

Contacts

Anna Walker

Freya Evangelista

Full Description

This contract supports a service call center and production support to OMD shops. General Fund Enterprise Business System (GFEBS) information is taken daily and duties will including but not limited to: import, management, review, analysis, export and reporting of production management and sustainment support information within GFEBS. Army Maintenance Application (ARMA) is a new mandated program designed as another vehicle for housing residents and barracks occupants to submit a work order request to DPW for maintenance service. OMD is responsible for sustainment of over 55 million SQFT of real property, utilities, over 1,500 lane miles of roads and three active Army airfields. OMD has historically created over 70,000 Demand Maintenance Orders annually, also created over 30,000 Operational Work Orders and Preventive Maintenance Orders for each trade and facility. On a daily basis, the call center has historically received 300-400 calls from customers daily. Routine operations include creation of Ad Hoc reports on a daily basis for a wide variety of customers. Accurate GFEBS data management is necessary to sustain OMD processes and operations. (Building 251) is located in Fort Bragg, NC.