ORR Learning Center

The contract supports the Office of Refugee Resettlement Learning Center, a learning management system built on SAP SuccessFactors, by providing comprehensive content, platform, technical, and licensing services. The contractor is responsible for administering the LMS, managing user licenses, developing and maintaining online training materials, delivering technical support, and facilitating training delivery to approximately 30,000 users including ORR staff, grantees, and care provider personnel. The goal is to ensure consistent compliance with ORR policies, training mandates, and program objectives through a reliable and scalable digital learning environment. The contractor will operate under the oversight of the Office of the Assistant Secretary for Administration, with Sharee Richardson serving as both the program point of contact and contracting officer, reachable via sharee.richardson@hhs.gov. The work is classified under NAICS code 541511, indicating it falls within computer systems design and related services. While no specific set-aside or performance location details are provided, the scope requires nationwide support to accommodate a large, dispersed user base across multiple jurisdictions, requiring robust infrastructure, responsive service delivery, and deep understanding of federal training compliance frameworks.