Outreach Call Center and Transitional Support Services for the Defense Centers of Excellence for TBI/PH

The purpose of this amendment is to provide a supplemental Contractor question and Government response as well as provide a revised RFP which addresses: a. Revised Call Tier Definition in Section 2.2.1.1 of the PWS b. Call Tier Descriptor in the CLINS in Section B, in Attachment 3 (Pricing Sheet), and in Attachment 12 (Call Volume Pricing Matrix) of the RFP c. Revise the level of effort in Section L (Monthly Call Volume for Tiers III and IV). d. Change the Base Period POP from 12 months to 10 months in the CLIN Structure in Section B, Pricing Sheet (RFP Attachment 2), and in the Estimated Level of Effort in Section L of the RFP. In addition, the Proposal Due Date has been extended from 22 July 2016 at 2PM Local Time to 1 August 2016 at 2PM Local Time. The purpose of this amendment is to extend the due date and time for proposals from 15 July 2016 2PM local time to 22 July 2016 2Pm local time. The purpose of this amendment is to provide a supplemental question and clarification. The purpose of this modification is to provide the Government's response to Contractor questions and provide a revised RFP (see attached Amendment 1 to RFP/SF 30, Block 14 for details) and attachments (Q&A, and RFP Atch 7 revised). The Government is also extending the proposal due date to NLT 15 July 2016 at 2PM (1400 hours) ET. This is a combined synopsis/solicitation for Outreach Call Center and Transition Support Services for the Defense Centers of Excellence for Traumatic Brain Injury/Psychological Health (DCoE for TBI/PH). This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. This is a Request for Proposal (RFP). This action is unrestricted and will not be set-aside. Proposals are being solicited in response to the requirements of the DCoE for TBI/PH as stated in the attached RFP. Description of Requirements: This is a non-personal services requirement to provide an Outreach/Transition Support Contact Call Center Program to individuals directly or indirectly affected by psychological health (PH) and traumatic brain injury (TBI). The Defense Centers of Excellence (DCoE) for PH and TBI seek Contractor support to establish and maintain a 24 hours a day, 7 days a week (24/7) toll-free contact call support center that operates 365 days per year. Additionally, the DCoE Outreach/Transition Support Contact Call Center Program will be staffed by professionals who are trained, certified, and licensed in varying careers that support the mental healthcare profession, i.e. social workers, etc., to bridge the transitional knowledge gap between identification and receipt of Mental Health Services for a broad range of users, including Service Members and Veterans and their Families, Caregivers, Military Leaders, Clinicians, Employers, Researchers, Educators, and Community Members. These professionals are not required to provide direct hands-on medical care or indirect care to DOD Beneficiaries under the terms and conditions of this contract nor are these professionals required or responsible for making call eligibility determinations. Membership or eligibility determination is not a requirement or function of the contract. The Contractor support also involves marketing support as well as maintaining and periodically updating the DCoE Resource Database. See RFP Section B for Planned CLIN structure. Solicitation package consists of (1) Solicitation W81XWH16R0002, with 11 separate attachments. When quoting, please refer to Solicitation W81XWH-16-R-0002. Send responses to Mr. Mark Clinger at at mark.w.clinger.civ@mail.mil The Government intends to evaluate proposals without discussions. In accordance with the RFP, proposals are due not later than 2:00PM Eastern Time, 15 July 2016. Proposals shall be e-mailed to Mr. Mark Clinger at mark.w.clinger.civ@mail.mil Proposals shall be electronically submitted (via e-mail only) to the Government Point of Contact above. In accordance with RFP Section L, your submission should include two separate parts: a Cost/Price proposal and a Non-Cost/Price proposal. The Non-Cost/Price proposal shall be submitted in MS Word or searchable PDF format. The Cost/Price proposal shall be submitted in MS Word or MS Excel 2000 or higher, but not greater than MS Word or MS Excel 2003 format. The firewall utilized by the Government contracting office does not authorize or accept zip files. In accordance with the RFP, all questions shall be addressed via e-mail to Mr. Mark Clinger mark.w.clinger.civ@mail.mil at not later than 20 June 2016 at 1:00PM Eastern Time. It is requested that only one set of questions be submitted by each offeror, as numerous sets of questions from an offeror will not be accepted. The POC for proposals and questions is Mr. Mark Clinger, U.S. Army Medical Research Acquisition Activity, Fort Detrick MD, E-mail: mark.w.clinger.civ@mail.mil This is a combined synopsis/solicitation for Outreach Call Center and Transition Support Services for the Defense Centers of Excellence for Traumatic Brain Injury/Psychological Health (DCoE for TBI/PH). This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. This is a Request for Proposal (RFP). This action is unrestricted and will not be set-aside. Proposals are being solicited in response to the requirements of the DCoE for TBI/PH as stated in the attached RFP. Description of Requirements: This is a non-personal services requirement to provide an Outreach/Transition Support Contact Call Center Program to individuals directly or indirectly affected by psychological health (PH) and traumatic brain injury (TBI). The Defense Centers of Excellence (DCoE) for PH and TBI seek Contractor support to establish and maintain a 24 hours a day, 7 days a week (24/7) toll-free contact call support center that operates 365 days per year. Additionally, the DCoE Outreach/Transition Support Contact Call Center Program will be staffed by professionals who are trained, certified, and licensed in varying careers that support the mental healthcare profession, i.e. social workers, etc., to bridge the transitional knowledge gap between identification and receipt of Mental Health Services for a broad range of users, including Service Members and Veterans and their Families, Caregivers, Military Leaders, Clinicians, Employers, Researchers, Educators, and Community Members. These professionals are not required to provide direct hands-on medical care or indirect care to DOD Beneficiaries under the terms and conditions of this contract nor are these professionals required or responsible for making call eligibility determinations. Membership or eligibility determination is not a requirement or function of the contract. The Contractor support also involves marketing support as well as maintaining and periodically updating the DCoE Resource Database. See RFP Section B for Planned CLIN structure. Solicitation package consists of (1) Solicitation W81XWH16R0002, with 11 separate attachments. When quoting, please refer to Solicitation W81XWH-16-R-0002. Send responses to Mr. Mark Clinger at at mark.w.clinger.civ@mail.mil The Government intends to evaluate proposals without discussions. In accordance with the RFP, proposals are due not later than 2:00PM Eastern Time, 15 July 2016. Proposals shall be e-mailed to Mr. Mark Clinger at mark.w.clinger.civ@mail.mil Proposals shall be electronically submitted (via e-mail only) to the Government Point of Contact above. In accordance with RFP Section L, your submission should include two separate parts: a Cost/Price proposal and a Non-Cost/Price proposal. The Non-Cost/Price proposal shall be submitted in MS Word or searchable PDF format. The Cost/Price proposal shall be submitted in MS Word or MS Excel 2000 or higher, but not greater than MS Word or MS Excel 2003 format. The firewall utilized by the Government contracting office does not authorize or accept zip files. In accordance with the RFP, all questions shall be addressed via e-mail to Mr. Mark Clinger mark.w.clinger.civ@mail.mil at not later than 20 June 2016 at 1:00PM Eastern Time. It is requested that only one set of questions be submitted by each offeror, as numerous sets of questions from an offeror will not be accepted. The POC for proposals and questions is Mr. Mark Clinger, U.S. Army Medical Research Acquisition Activity, Fort Detrick MD, E-mail: mark.w.clinger.civ@mail.mil