Paratransit Operations Management Support

The contract requires comprehensive managerial oversight and administrative support for daily paratransit operations, ensuring seamless coordination with the MBTA’s broader transit systems. Key responsibilities include scheduling services, monitoring operational performance, and maintaining efficient communication channels to uphold service quality and compliance. The role may also involve providing interim coverage for critical positions to maintain continuity during staffing transitions or emergencies. All work is to be performed in Boston, Massachusetts, with a focus on supporting accessible transportation for individuals with disabilities in alignment with MBTA standards and federal requirements. The solicitation is classified as a subcontract under NAICS Code 541611, indicating it involves management consulting services, and was posted on June 24, 2026, with a mandatory response deadline of August 19, 2026. While no set-aside designation or organization type is specified, the contract is issued by the Massachusetts Bay Transportation Authority, underscoring its public sector nature and the importance of adherence to municipal transit protocols. Bidders must demonstrate proven experience in paratransit program administration and the ability to integrate with existing MBTA infrastructure and procedures to deliver reliable, responsive service.