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This Subcontract opportunity from Massachusetts was posted on April 3, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Participant Customer Service and Support

Closed
State & Local

Contract Overview

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The Participant Customer Service and Support subcontract, issued by the Massachusetts Department of Higher Education, focuses on providing comprehensive multi-channel support to plan participants. The selected provider will be responsible for addressing inquiries regarding account details, distributions, loans, and general plan rules, while also managing the maintenance of knowledge bases and self-service tools. This opportunity was posted on April 3, 2024, with a response deadline of May 13, 2024. Classified under NAICS code 811211, the contract aims to ensure participants have efficient access to critical plan information and support resources.

Documents

This scope was carved out of BD-24-1088-RGT01-RGT01-100455.

The full solicitation package (13 documents), including the RFP, is on the prime solicitation, not on this scope.

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403(b) Recordkeeping Services

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyMassachusetts Department of Higher Education
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Deliver multi-channel customer support to plan participants on account inquiries, distributions, loans, and plan rules, including maintaining self-service tools and knowledge base.

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Keith Deutsch
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