Patient Queuing System (Kiosk) - VA Bakersfield Activation

The U.S. Department of Veterans Affairs, through Network Contracting Office 22, is conducting market research under a sources-sought notice to identify qualified vendors capable of providing a Patient Queuing System (kiosk) for deployment at the VA Greater Los Angeles Healthcare System’s Bakersfield Clinic. The system must enable patient self-check-in via Veteran Health Identification Cards, manage multiple queues, issue numbered tickets, deliver audible and visual notifications, interface with clinical workstations, collect patient satisfaction feedback, and integrate with a Microsoft SQL database. The solution must include all necessary hardware, software, licensing, power infrastructure, and on-site installation, with full operational capability required within 90 days of award. The contract is expected to have a five-year base period with annual renewals for maintenance, software updates, and supplies, and must comply with ADA Section 508 accessibility standards, VA Handbook 6500 information security requirements, and FIPS 140-2 for wireless components. All equipment must be new and not refurbished, and the contractor must adhere to strict VA facility access rules, including daily sign-in, badge issuance, weapons prohibition, and prohibition against accessing non-work-related materials. Cybersecurity training is mandatory for all personnel, with annual recertification required, and electronic media must be sanitized per VA and NARA standards upon contract termination. Responses are solicited from businesses classified under NAICS code 541511, Custom Computer Programming Services, which carries a Small Business Administration size standard of $34 million in annual receipts. Interested parties must submit their company name, point of contact details, Unique Entity ID from SAM, and business size classification—categorizing as Service-Disabled Veteran-Owned Small Business, Veteran-Owned Small Business, Small Business, Small Business Other, or Large Business—and may optionally indicate socioeconomic status such as 8(a), Hub Zone, Small Disadvantaged Business, or Woman-Owned Small Business. The notice is non-binding and serves only to assess market capability; a formal solicitation will follow if deemed appropriate. Responses are due by July 6, 2026, at 12:00 PM Central Time, and must be emailed to Latasha Redwine-Lemons at latasha.redwine-lemons@va.gov. No formal contract value or pricing data is included at this stage, and there are no specified FOB terms, packaging, marking, or preservation requirements beyond general cleanup obligations post-installation. The solicitation references supplementary attachments including Site Requirements, Section