Payment Administrative System

The Arizona Department of Administration, State Procurement Office, is soliciting proposals for a Payment Administrative System to support the State's Online Payment Processing System. This system will serve over 70 state agency programs and approximately 5,000 products and services, processing roughly 800,000 transactions totaling 400 million dollars annually via e-checks and major credit cards. The State intends to award a single contract for a 10-year duration, consisting of a five-year initial term with up to five additional years of extensions. The annual budget for this service is capped at 1.1 million dollars. The selected provider must ensure 24/7 system availability with redundancy and provide 24/7/365 customer support. Key technical requirements include maintaining PCI DSS compliance through regular third-party audits and adhering to State standards for development, testing, and live environments. Proposals will be evaluated based on the method of approach, the experience and capacity of the offeror, and pricing, with cost being an essential consideration for best value. Additionally, the contractor must prohibit offshore performance of work, provide a letter of insurability, and ensure that IT personnel undergo required security clearances and fingerprinting. Awarding the contract is at the State's discretion and is contingent upon the offeror substantiating their financial stability.