Platform Automation, Implementation, Sustainment, Operations and Licensing

The Defense Contract Management Office is seeking a Firm Fixed Price Task Order under the DoD ESI BPA for the sustainment, operation, and expansion of its accredited ServiceNow Impact Level 4 and Impact Level 5 enterprise platform. This comprehensive effort, valued at an estimated 90,467,667.83 dollars over a base year and four option years, is categorized under NAICS code 513210. The project is divided into three primary components: continuous operations and maintenance to ensure platform health and security for critical applications like the Unmanned Aircraft Systems Blue List, IT Service Management, and Strategic Portfolio Management; the design and deployment of seventeen new native mission and business capabilities to replace legacy processes; and the procurement of necessary software subscription units and licenses. Managed out of Fort Lee, Virginia, this initiative focuses on modernization and the elimination of fragmented manual processes through specialized implementation and configuration services. The contract includes Tier 2 and 3 technical support, security patching, and version upgrades to maintain the integrity of the enterprise footprint. Due to the specialized nature of the requirements, the procurement is being pursued as a limited source award under the authority of 41 U.S.C. 152(3).